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  1. Jira Service Management Data Center
  2. JSDSERVER-3442

Incorporate Request type, SLA, Queue and Automation into the "create with shared configuration" option

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The "Create with shared configuration" currently take over the following configurations when creating a new project:

      • Permission Scheme
      • Notification Scheme
      • Issue Security Scheme
      • Workflow Scheme
      • Issue Type Scheme
      • Issue Type Screen Scheme
      • Field Configuration Scheme

      For Service Desk projects though it is very convenient to have Request Types, SLAs and Queues implemented in this function as well. In particular in situations where Customer organisations are separated from each other on a project base, where the usage across projects is the same, this causes overhead on setting up projects for new customer organisations, as new SLAs, Queues and Automation Rules need to be created.

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated: