Incorporate Request type, SLA, Queue and Automation into the "create with shared configuration" option

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The "Create with shared configuration" currently take over the following configurations when creating a new project:

      • Permission Scheme
      • Notification Scheme
      • Issue Security Scheme
      • Workflow Scheme
      • Issue Type Scheme
      • Issue Type Screen Scheme
      • Field Configuration Scheme

      For Service Desk projects though it is very convenient to have Request Types, SLAs and Queues implemented in this function as well. In particular in situations where Customer organisations are separated from each other on a project base, where the usage across projects is the same, this causes overhead on setting up projects for new customer organisations, as new SLAs, Queues and Automation Rules need to be created.

            Assignee:
            Unassigned
            Reporter:
            MJ (Inactive)
            Votes:
            29 Vote for this issue
            Watchers:
            20 Start watching this issue

              Created:
              Updated: