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  1. Jira Service Management Cloud
  2. JSDCLOUD-3442

Incorporate Request type into the "create with shared configuration" option

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The "Create with shared configuration" currently take over the following configurations when creating a new project:

      • Permission Scheme
      • Notification Scheme
      • Issue Security Scheme
      • Workflow Scheme
      • Issue Type Scheme
      • Issue Type Screen Scheme
      • Field Configuration Scheme

      For Service Desk projects though it is very convenient to have request types implemented in this function as well. In particular in situations where Customer organisations are separated from each other on a project base, where the usage across projects is the same, this causes overhead on setting up projects for new customer organisations

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Updated:
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