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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Request Type Configuration
Labels:

UIS:
302
Support reference count:
17
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Update 15 May 2023

Please be aware that we have not scheduled any development work on this issue through to the end of the fiscal year 2024 (June).

However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better.

Thank you for your understanding and your continued support.

Regards,
Simon
JSM - Principal Product Manager

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Update 15 May 2023 Please be aware that we have not scheduled any development work on this issue through to the end of the fiscal year 2024 (June). However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better. Thank you for your understanding and your continued support. Regards, Simon JSM - Principal Product Manager

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition

In some cases, there are a lot of request types created in a Service Desk project. It's a lot of works for the admins to configure the Request Types on each new Service Desk project.

Why this is important

Reduce the works when creating new projects
Reduce the time needed when managing the projects

Original Request

As a Service Desk Administrator, it would be nice if I could copy the request types created in one Service Desk, to another Service Desk.

In some cases, there are a lot of request types created in a single Service Desk, and then if I want to use the same request types in another project, I will have to create them by hand.

If the Admin was able to copy them to the other project, it would save some time.

Attachments

Issue Links

duplicates

JSDCLOUD-3546 To be able to configure the Default Fields when creating a new Request Types

Closed

is duplicated by

JSDCLOUD-2973 To be able to copy Request Types for Project Created with shared configuration

Closed

is related to

JSDCLOUD-1436 Ability to set default request types

In Progress

JSDCLOUD-3546 To be able to configure the Default Fields when creating a new Request Types

Closed

JSDCLOUD-4763 JIRA Service Desk Schemes

Closed

JSDSERVER-1317 Ability to copy request types to another Service Desk.

Gathering Interest

relates to

JSDCLOUD-107 Create a public REST API for JIRA Service Desk

Closed

JSDCLOUD-3442 Incorporate Request type into the "create with shared configuration" option

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is related to, 2 relates to, 4 mentioned in)

Activity

People

Assignee:: Sam Knight

Reporter:: Pedro Souza

Votes:: 324 Vote for this issue

Watchers:: 187 Start watching this issue

Dates

Created:: 30/Dec/2014 8:17 PM

Updated:: 19 hours ago

Last Update On:: 15/May/2023

Ability to copy request types to another Service Management project.