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  1. Jira Service Management Cloud
  2. JSDCLOUD-1317

Ability to copy request types to another Service Management project.

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      Update 15 May 2023

      Please be aware that we have not scheduled any development work on this issue through to the end of the fiscal year 2024 (June).

      However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better.

      Thank you for your understanding and your continued support.

      Regards,
      Simon
      JSM - Principal Product Manager

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      Update 15 May 2023 Please be aware that we have not scheduled any development work on this issue through to the end of the fiscal year 2024 (June). However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better. Thank you for your understanding and your continued support. Regards, Simon JSM - Principal Product Manager

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      • In some cases, there are a lot of request types created in a Service Desk project. It's a lot of works for the admins to configure the Request Types on each new Service Desk project.

      Suggested Solution

      • Provide the ability to reuse or copy the request types to another Service Desk project like creating new a project with shared configurations.

      Why this is important

      • Reduce the works when creating new projects
      • Reduce the time needed when managing the projects
      Original Request

      As a Service Desk Administrator, it would be nice if I could copy the request types created in one Service Desk, to another Service Desk.

      In some cases, there are a lot of request types created in a single Service Desk, and then if I want to use the same request types in another project, I will have to create them by hand.

      If the Admin was able to copy them to the other project, it would save some time.

              96677a1d9b4c Sam Knight
              psouza Pedro Souza
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                Created:
                Updated: