Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1317

Ability to copy request types to another Service Desk.

    XMLWordPrintable

Details

    • 91
    • 17
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      • In some cases, there are a lot of request types created in a Service Desk project. It's a lot of works for the admins to configure the Request Types on each new Service Desk project.

      Suggested Solution

      • Provide the ability to reuse or copy the request types to another Service Desk project like creating new a project with shared configurations.

      Why this is important

      • Reduce the works when creating new projects
      • Reduce the time needed when managing the projects
      Original Request

      As a Service Desk Administrator, it would be nice if I could copy the request types created in one Service Desk, to another Service Desk.

      In some cases, there are a lot of request types created in a single Service Desk, and then if I want to use the same request types in another project, I will have to create them by hand.

      If the Admin was able to copy them to the other project, it would save some time.

      Attachments

        Issue Links

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              psouza Pedro Souza
              Votes:
              189 Vote for this issue
              Watchers:
              102 Start watching this issue

              Dates

                Created:
                Updated: