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  1. Jira Service Management Cloud
  2. JSDCLOUD-3546

To be able to configure the Default Fields when creating a new Request Types

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition:

      • When creating a new Request Type on a Service Desk project, the only field that is automatically added is Summary. It could be quite a major task if every time we added a new request type we would need to configure the fields for each request type one by one.

      Suggested Solution:

      • Just like JIRA Issue Screens, it will be great if we could configure the fields that automatically added on the Request Type, which could make editing the Request Type fields taking less work.

            [JSDCLOUD-3546] To be able to configure the Default Fields when creating a new Request Types

            Prathiksha added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of JSDCLOUD-1317 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Prathiksha M S 
            Jira Service Management Cloud team

            Prathiksha added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of JSDCLOUD-1317 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Prathiksha M S  Jira Service Management Cloud team

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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