Loading...

XML

Word

Printable

Type: Suggestion
Resolution: Duplicate
Component/s: Request Type Configuration
Labels:

UIS:
0
Support reference count:
1
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Problem Definition:

When creating a new Request Type on a Service Desk project, the only field that is automatically added is Summary. It could be quite a major task if every time we added a new request type we would need to configure the fields for each request type one by one.

Suggested Solution:

Just like JIRA Issue Screens, it will be great if we could configure the fields that automatically added on the Request Type, which could make editing the Request Type fields taking less work.

is duplicated by

JSDCLOUD-1317 Ability to copy request types to another Service Management project.

Future Consideration

is related to

JSDSERVER-3546 To be able to configure the Default Fields when creating a new Request Types

Gathering Interest

relates to

JSDCLOUD-1317 Ability to copy request types to another Service Management project.

Future Consideration

Assignee:: Unassigned

Reporter:: Julian (Inactive)

Votes:: 5 Vote for this issue

Watchers:: 4 Start watching this issue

Created:: 15/Mar/2016 7:51 AM

Updated:: 28/Jul/2023 4:15 PM

Resolved:: 28/Jul/2023 4:15 PM