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  1. Jira Service Management Data Center
  2. JSDSERVER-1317

Ability to copy request types to another Service Desk.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a Service Desk Administrator, it would be nice if I could copy the request types created in one Service Desk, to another Service Desk.

      In some cases, there are a lot of request types created in a single Service Desk, and then if I want to use the same request types in another project, I will have to create them by hand.

      If the Admin was able to copy them to the other project, it would save some time.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-2973 To be able to copy Request Types for Project Created with shared configuration

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1436 Ability to set default request types

          • Gathering Interest

          Suggestion - JSDSERVER-3546 To be able to configure the Default Fields when creating a new Request Types

          • Gathering Interest

          Suggestion - JSDSERVER-4276 Request type schemes

          • Gathering Interest

          Suggestion - JSDSERVER-4763 JIRA Service Desk Schemes

          • Gathering Interest
          relates to

          Suggestion - JSDSERVER-107 Create a public REST API for JIRA Service Desk

          • Closed

          Suggestion - JSDSERVER-3442 Incorporate Request type, SLA, Queue and Automation into the "create with shared configuration" option

          • Gathering Interest

          Suggestion - JSDSERVER-5616 Ability to move a request type to another JSD-project

          • Gathering Interest

          Suggestion - JSDCLOUD-1317 Ability to copy request types to another Service Management project.

          • Future Consideration
          mentioned in

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              Unassigned Unassigned
              psouza Pedro Souza
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              Dates

                Created:
                Updated:

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