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  1. Jira Service Management Cloud
  2. JSDCLOUD-6134

Incorporate JSD Settings into the "create with shared configuration" option: - SLA, Queue,Automation etc

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The "Create with shared configuration" currently take over the following configurations when creating a new project:

      • Permission Scheme
      • Notification Scheme
      • Issue Security Scheme
      • Workflow Scheme
      • Issue Type Scheme
      • Issue Type Screen Scheme
      • Field Configuration Scheme

      For Service Desk projects though it is very convenient to have Request Types, SLAs and Queues implemented in this function as well. In particular in situations where Agents have default SLAs and Queues they must create every time a project is created.

      As well as all other settings like request types etc.

              Unassigned Unassigned
              dmark@atlassian.com Danny (Inactive)
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