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  1. Jira Service Management Data Center
  2. JSDSERVER-2973

To be able to copy Request Types for Project Created with shared configuration

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      From Jira 7.0 onward, we allow customers to share the configuration of a project. Customer can create a Service Project having all the schemes shared. However, the custom request types are not being copied during the creation of project. Only the default request types are copy. This is vital for the Service Project and it would be nice if we enable selection or automatically copy the request types.

            [JSDSERVER-2973] To be able to copy Request Types for Project Created with shared configuration

            Markus Pöhler added a comment -

            Regarding the price of service desk licenses I dont understand it still takes us as customers a million years to manually re-create existing request types. 

            Markus Pöhler added a comment - Regarding the price of service desk licenses I dont understand it still takes us as customers a million years to manually re-create existing request types. 

            Thomas Heidenreich (//S) added a comment -

            Implementing JSDSERVER-4276 to have a consistent solution with the general Jira configuration would be much better...

            Thomas Heidenreich (//S) added a comment - Implementing  JSDSERVER-4276  to have a consistent solution with the general Jira configuration would be much better...

            Dennis added a comment -

            From an Enterprise perspective we are missing that feature.

            • We have a lot of different Business Request ServiceDesk installations / instances for different Departments in our Group 
            • All those request types have customized text labels instead of "Summary" ... "Description" etc.
            • To be able to drive a template approach and roll out Jira ServiceDesk to more entities globally within our group we need the ability to really CLONE Jira ServiceDesk Configurations including :
              • EMail Notifications & Textadjustements
              • Request Types
              • Mapping of Fields to Request Types and preset values (hidden) - such as labels, components etc. 
              • Request Type Field Name customization

            Dennis added a comment - From an Enterprise perspective we are missing that feature. We have a lot of different Business Request ServiceDesk installations / instances for different Departments in our Group  All those request types have customized text labels instead of "Summary" ... "Description" etc. To be able to drive a template approach and roll out Jira ServiceDesk to more entities globally within our group we need the ability to really CLONE Jira ServiceDesk Configurations including : EMail Notifications & Textadjustements Request Types Mapping of Fields to Request Types and preset values (hidden) - such as labels, components etc.  Request Type Field Name customization

            Eric Cross added a comment - - edited

            I have created a somewhat complex form for a Request Type in one project.  I would like that form to span across multiple projects. The ability to copy a request type within a project would sure save me some hours.  Thank You.

            Eric Cross added a comment - - edited I have created a somewhat complex form for a Request Type in one project.  I would like that form to span across multiple projects. The ability to copy a request type within a project would sure save me some hours.  Thank You.

            Shanelle Boluyt added a comment -

            I really want to see this feature!

            Shanelle Boluyt added a comment - I really want to see this feature!

            Jo Steele added a comment -

            It's 2019...any progress?

            Jo Steele added a comment - It's 2019...any progress?

            Nikoletta added a comment -

            Hi All,
            I agree, it would be great to have the copy Request Types option available. Configuring the fields for each request type is a bit time consuming.
            I am setting up Service Desk projects now which would require similar configuration (only the permission settings and the contact email addresses would be different). So the feature would be very useful for me now.
            (or maybe a template project what we could use as a base)

            Looking forward to any updates on this topic.

            Best,
            Nikoletta

            Nikoletta added a comment - Hi All, I agree, it would be great to have the copy Request Types option available. Configuring the fields for each request type is a bit time consuming. I am setting up Service Desk projects now which would require similar configuration (only the permission settings and the contact email addresses would be different). So the feature would be very useful for me now. (or maybe a template project what we could use as a base) Looking forward to any updates on this topic. Best, Nikoletta

              Unassigned Unassigned
              rgee Richie Gee (Inactive)
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                Created:
                Updated: