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  1. Jira Service Management Data Center
  2. JSDSERVER-7097

'Group' custom field type can't be added to a request type

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Status as of January 13, 2021

      Hi all,

      This JAC suggestion has been cloned from JSDSERVER-86 where support for the request type ‘Project’ and ‘Version’ fields were marked as waiting for release in JSM 4.15 (Feb 2021). Please feel free to add any votes and comments regards support for the 'Group' field. Support for the ‘Group’ field is still outstanding, however this is something we might consider for our roadmap in the future.

      Charlie, JSM Server & Data Center Team

            [JSDSERVER-7097] 'Group' custom field type can't be added to a request type

            LIndsay Kiefer added a comment -

            This would be super helpful. Please consider

             

            LIndsay Kiefer added a comment - This would be super helpful. Please consider  

            Yavor Trapkov added a comment -

            This issue https://jira.atlassian.com/browse/JSDSERVER-343  // add new created Custom Field to all Request types in Customer Portal // will help the service desk users to go extra mile and simplify the form changes.

            Could you consider this?

            Yavor Trapkov added a comment - This issue https://jira.atlassian.com/browse/JSDSERVER-343   // add new created Custom Field to all Request types in Customer Portal // will help the service desk users to go extra mile and simplify the form changes. Could you consider this?

            Richard Cross added a comment -

            Please consider releasing this and https://jira.atlassian.com/browse/JSDSERVER-86 into the current LTS version (4.13)

            Kind regards,

            Richard Cross

            HSBC Plc

            Richard Cross added a comment - Please consider releasing this and https://jira.atlassian.com/browse/JSDSERVER-86  into the current LTS version (4.13) Kind regards, Richard Cross HSBC Plc

            Richard Cross added a comment - - edited

            I need this for a Customer Request type that triggers a REST service to add users to (or remove users from) a Crowd group.

            This in itself is a workaround for the fact that group creation/management is restricted to Jira Admins.

            Using a free text field will increase the chance that a user's request fails because of a typing error.

             

            Richard Cross added a comment - - edited I need this for a Customer Request type that triggers a REST service to add users to (or remove users from) a Crowd group. This in itself is a workaround for the fact that group creation/management is restricted to Jira Admins. Using a free text field will increase the chance that a user's request fails because of a typing error.  

              Unassigned Unassigned
              jhansen@atlassian.com Joshua Hansen
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              44 Vote for this issue
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              22 Start watching this issue

                Created:
                Updated: