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  1. Jira Service Management Data Center
  2. JSDSERVER-4433

Render URL Custom Fields as Links in Customer Portal

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      Problem Definition

      If you use a URL custom field and make it visible on the Customer Portal it will display as text instead of as a clickable link.

      When viewed in JIRA as an agent, however, the link is rendered as clickable.

      Suggested Solution

      Update renderer for URL Custom Fields such that the links are clickable in Portal View.

      Workaround

      Instead of using a URL custom field type, you could use a Text (Single Line) custom field with the Renderer set to Wiki Style Renderer. This will correctly render URLs as clickable, however it won't perform input validation to ensure you are entering a URL.

            [JSDSERVER-4433] Render URL Custom Fields as Links in Customer Portal

            Marko Radivojevic made changes -
            Remote Link Original: This issue links to "JSDS-530 (JIRA Server (Bulldog))" [ 284514 ] New: This issue links to "JSMDC-530 (JIRA Server (Bulldog))" [ 284514 ]
            Charlie Marriott made changes -
            Link New: This issue relates to JSDSERVER-7097 [ JSDSERVER-7097 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010455 ] New: JAC Suggestion Workflow 3 [ 3647830 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663627 ] New: JAC Suggestion Workflow [ 3010455 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321864 ] New: Confluence Workflow - Public Facing v4 [ 2663627 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053337 ] New: JSD Suggestion Workflow - TEMP [ 2321864 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048410 ] New: JSD Suggestion Workflow [ 2053337 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1617821 ] New: JSD Suggestion Workflow - TEMP [ 2048410 ]
            Matthew McMahon (Inactive) made changes -
            Fix Version/s New: 3.5.1 [ 71692 ]

              Unassigned Unassigned
              rstadler@atlassian.com Russell Stadler (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: