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Suggestion
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Resolution: Low Engagement
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1
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As a Service Desk Administrator, I would like to add a form as an attachment, where I would need my customer to fill in, and attach it back into the ticket.
Having a read-only Custom Field URL field or this functionality itself into the Request Form will help me to achieve this use case.
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- Closed
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- Closed
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- Gathering Interest
| Form Name | |||||||||||
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[JSDSERVER-2240] Downloadable Attachment on the Request Form
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center
This would be really helpful and avoid all other workarounds such as getting links and url.
This is easy to do if you put a link in the Field help. I normally use bit.ly links here.
The url should be a part of the Request Type form?
I imagine that you would like a label above the url, or simply a url where you specify the link and text?
Something similar to this should be possible at the moment, as you can add a link to the description of existing fields in your request type.
Matt
We will generate an internal website to accommodate forms available for the users and add the url in the request form information.
Hi,
Would the ability to add a label to the request type form be sufficient, or perhaps an announcement style banner?
Matt
Such a shame it is closed, I was looking for this feature.
FYI right now I am using the link and it is working well. If anybody is curious, the format is as below, You put it in the instructions filed and it will show the link name which is clickable.
[link name | [www.thelinkyouwanttoadd.com]|http://www.th/]