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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3154

Let custom fields be settled as mandatory on JIRA

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Details

    • Bug
    • Status: Closed (View Workflow)
    • Low
    • Resolution: Answered
    • None
    • None
    • Customer Portal
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Users want to use custom fields as mandatory for Service Desk.

      Now if you create a custom field you are not able to set it as mandatory, or even as a condition or validator on workflows. Customers open tickets missing information for the agents, so they need this field as mandatory to improve the Support for customers. At the moment you are able to set fields for Service Desk, although they will not be settled as mandatory.

      There isn't any workaround besides asking it to the customer, loosing time on the process.

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              Unassigned Unassigned
              pmiguel Paulo Miguel (Inactive)
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                Updated:
                Resolved:

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