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  1. Jira Service Management Data Center
  2. JSDSERVER-2961

Option to Display Time Tracking in Service Desk Customer Portal view for certain users

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • SLA
    • 3
    • 12
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a admin, I would like to have the option to display or probably an additional UI within Service Desk Customer Portal view to show the time tracking details for selected users.

            [JSDSERVER-2961] Option to Display Time Tracking in Service Desk Customer Portal view for certain users

            PIXO Customer Success added a comment -

            Has anything been done to support this yet? We need a way to show our service desk portal customers the time that has been used on resolving their tasks/requests.

            PIXO Customer Success added a comment - Has anything been done to support this yet? We need a way to show our service desk portal customers the time that has been used on resolving their tasks/requests.

            Dennis Postma added a comment -

            +1

            Dennis Postma added a comment - +1

            Mathieu Lebougre added a comment -

            +1

            Mathieu Lebougre added a comment - +1

            Robert Dzido (Almarise) added a comment -

            Hi, you can try our free app for Jira Server/DC:

            https://marketplace.atlassian.com/apps/1225059/apptime-timesheets-made-easy?hosting=server&tab=overview

             

            Robert Dzido (Almarise) added a comment - Hi, you can try our free app for Jira Server/DC: https://marketplace.atlassian.com/apps/1225059/apptime-timesheets-made-easy?hosting=server&tab=overview  

            Natanael Godinho added a comment -

            +1

            Natanael Godinho added a comment - +1

            Szegedi Tamás added a comment -

            +1

             

            Szegedi Tamás added a comment - +1  

            Oleksandr Iatsiuk added a comment -

            +1

            Oleksandr Iatsiuk added a comment - +1

            Mario Gualtieri added a comment -

            +1

            Mario Gualtieri added a comment - +1

            Anwar added a comment -

            Hi Jira, 

            Any update on this, Since we cannot see as well cannot make customer see the time spent is making us difficult to serve our organization and customers

            Anwar added a comment - Hi Jira,  Any update on this, Since we cannot see as well cannot make customer see the time spent is making us difficult to serve our organization and customers

            elie added a comment -

            Pleaase jira... say something!!

            elie added a comment - Pleaase jira... say something!!

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
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                Created:
                Updated: