NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As a admin, I would like to have the option to display or probably an additional UI within Service Desk Customer Portal view to show the time tracking details for selected users.
Several custom field types can't be added to a request type
Option to Display Time Tracking in Service Desk Customer Portal view for certain users
'Group' custom field type can't be added to a request type