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  1. Jira Service Management Data Center
  2. JSDSERVER-3518

Add "Original Estimate" field to Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 1
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Only JIRA Agile , have the feasibility to set "Original Estimate" time . Then , it will be running to count how many hours or minutes remaining . However , there's no options to add the field to JIRA Service Desk customer portal.

      Suggested Solution

      Provide option to add "Original Estimate" field to Customer Portal

          Form Name

            [JSDSERVER-3518] Add "Original Estimate" field to Customer Portal

            Randy Roosekrans added a comment -

            Good afternoon, JSM team. I also have a client who would like to see the read-only "Original Estimate" value from the portal view. 

            Can you share if this feature request is under consideration? Thank you.

            Randy Roosekrans added a comment - Good afternoon, JSM team. I also have a client who would like to see the read-only "Original Estimate" value from the portal view.  Can you share if this feature request is under consideration? Thank you.

            Tim Nelson added a comment -

            To the original submitter: Have you looked at SLAs?  Do they do what you want? 

             

            I have a use-case for this.  We have some standard ticket types where we pretty much know how long the task is going to take.  We'd like to be able to add these as "Hidden Fields" to the customer portal. 

            Tim Nelson added a comment - To the original submitter: Have you looked at SLAs?  Do they do what you want?    I have a use-case for this.  We have some standard ticket types where we pretty much know how long the task is going to take.  We'd like to be able to add these as "Hidden Fields" to the customer portal. 

            Rachel Simon added a comment -

            has this been resolved? that would be great!

            Rachel Simon added a comment - has this been resolved? that would be great!

            rahul som added a comment -

            test comment

            rahul som added a comment - test comment

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated: