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  1. Jira Service Management Cloud
  2. JSDCLOUD-3518

Add "Original Estimate" field to Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Only JIRA Agile , have the feasibility to set "Original Estimate" time . Then , it will be running to count how many hours or minutes remaining . However , there's no options to add the field to JIRA Service Desk customer portal.

      Suggested Solution

      Provide option to add "Original Estimate" field to Customer Portal

            [JSDCLOUD-3518] Add "Original Estimate" field to Customer Portal

            Andy Dalton added a comment - - edited

            Would also like this feature for JSM  

            Andy Dalton added a comment - - edited Would also like this feature for JSM  

            Adrienn Lenzsér added a comment -

            +1

            Adrienn Lenzsér added a comment - +1

            Matthieu PETITGAS added a comment -

            The issue service request usaully rely to a new developpement request from a customer. And as such might require some extra billing. 

            The only way to communicate the cost of this request to a customer using the Jira portal, is by filling out the estimate in hours. 

            Because of this situation (this field is not accessible in the portal) my costumer cannot approve the estimate directly in the portal. 

            Matthieu PETITGAS added a comment - The issue service request usaully rely to a new developpement request from a customer. And as such might require some extra billing.  The only way to communicate the cost of this request to a customer using the Jira portal, is by filling out the estimate in hours.  Because of this situation (this field is not accessible in the portal) my costumer cannot approve the estimate directly in the portal. 

            Rick Beemsterboer added a comment -

            We are using change request with approval workflow for our customers, it's important that they can see the estimated hours for a change issue type.

            Rick Beemsterboer added a comment - We are using change request with approval workflow for our customers, it's important that they can see the estimated hours for a change issue type.

            gaetandedi added a comment -

            we need it too

            gaetandedi added a comment - we need it too

            Deleted Account (Inactive) added a comment -

            Bump. +1 for this request

            Deleted Account (Inactive) added a comment - Bump. +1 for this request

            Tim Reutebuch added a comment -

            we would love to have this available in JIRA Service desk so that we can put an original estimate on Service Requests.

            Tim Reutebuch added a comment - we would love to have this available in JIRA Service desk so that we can put an original estimate on Service Requests.

            rahul som added a comment -

            test comment

            rahul som added a comment - test comment

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              47 Vote for this issue
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                Created:
                Updated: