The "Setting up request types" documentation includes a section on "Hidden fields and unsupported fields" that includes a partial list of fields that cannot be shown in the portal.

This suggestion is to update the list of fields to include all fields that cannot be shown in the customer portal.

In Service Desk 3.1.2, the following fields are available in the portal:

• Checkboxes
  • description: Choose multiple values using checkboxes.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes
• Date Picker
  • description: A custom field that stores dates and uses a date picker to view them
  • key: com.atlassian.jira.plugin.system.customfieldtypes:datepicker
• Date Time Picker
  • description: A custom field that stores dates with a time component
  • key: com.atlassian.jira.plugin.system.customfieldtypes:datetime
• Labels
  • description: Add arbitrary labels to issues.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:labels
• Number Field
  • description: A custom field that stores and validates numeric (floating point) input.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:float
• Radio Buttons
  • description: A list of radio buttons
  • key: com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons
• Select List (cascading)
  • description: Choose multiple values using two select lists.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect
• Select List (multiple choices)
  • description: Choose multiple values in a select list.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:multiselect
• Select List (single choice)
  • description: A single select list with a configurable list of options.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:select
• Text Field (multi-line)
  • description: A multiline text area custom field to allow input of longer text strings.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:textarea
• Text Field (single line)
  • description: A basic single line text box custom field to allow simple text input.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:textfield
• URL Field
  • description: Allow the user to input a single URL
  • key: com.atlassian.jira.plugin.system.customfieldtypes:url
• User Picker (single user)
  • description: Choose a user from the user base via a popup picker window.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:userpicker
• User Picker (multiple users)
  • description: Choose multiple users from the user base via a popup picker window.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker

The following fields are not able to be added to the customer portal. These can be added to a request type if they are hidden and have a preset value.

• Group Picker (multiple groups)
  • description: Choose multiple user groups using a popup picker window.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:multigrouppicker
• Group Picker (single group)
  • description: Choose a user group using a popup picker window.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:grouppicker
• Project Picker (single project)
  • description: Choose from projects that the user can view in the system.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:project
• Version Picker (multiple versions)
  • description: Choose from available versions in the project.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:multiversion
• Version Picker (single version)
  • description: Choose a single version from available versions in the project.
  • key: com.atlassian.jira.plugin.system.customfieldtypes:version