- JSDSERVER-8013Periodic / Manual Backup of Insight.
- JSDSERVER-13977Ability to create Kanban Board for Service Management
- JSDSERVER-931Allow collaborators to modify issues dependent on their permissions
- JSDSERVER-1544Improve search on customer portal
- JSDSERVER-1942Allow HTML/Rich text formatting in tickets created through email in Service Desk
- JSDSERVER-4309Allow automation rule action 'Send email' to send emails to other email addresses
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-4698Provide an outgoing email logs
- JSDSERVER-4782Add more variables in Customer notifications
- JSDSERVER-4922Allow JSM to make comment required on transition in Customer Portal
- JSDSERVER-5463Prevent Service Desk Agents from Creating New Customers from the Project Page
- JSDSERVER-5552As an admin, I would like to restrict agents/admins from creating new customers
- JSDSERVER-5137Knowledge Base articles do not scale properly on JSD mobile view in supported browsers
- JSDSERVER-8706Create a cleanup mechanism to Assets Object History
- JSDSERVER-16275Ability to disable the "Comment internally" button
- JSDSERVER-11853Make configurable behaviour of "Reply-To" email header in JSM customer notifications
- JSDSERVER-12398Dark mode/theme for Jira Service Management (customer portal)
- JSDSERVER-4056Expire Satisfaction Feedback Token
- JSDSERVER-15618Increase the "load more limit" for the Assets - Confluence Macro.
- JSDSERVER-16270Feature to export a report of archived objects.
- JSDSERVER-16271Improve Assets Discovery tool in order to fully support the deployment of agents through SCCM
- JSDSERVER-16273Add mixed content support for the JSM Mail Channel when the setting "HTML email parsing" is turned OFF
- JSDSERVER-433Auto-refresh and/or warn user if the ticket has changed
- JSDSERVER-826As a Service Desk Customer, I want to export the Service Desk Requests fields (cvs, excel) to be able to follow my interactions with Service Desk Team agents in a offline mode
- JSDSERVER-4286Provide JQL to search for public vs. internal comments
- JSDSERVER-4473Allow option to turn off private requests in Portal
- JSDSERVER-5812Add custom fields to variables list in Canned Responses
- JSDSERVER-6232Handler that strips both quoted e-mails as well as signatures.
- JSDSERVER-8481Provide a way to change the ownership of Insight reports
- JSDSERVER-11165Support Insight Discovery Agent on Non-Windows platform
- JSDSERVER-16274Enable viewing of Virtual Service Agent (VSA) performance metrics beyond 6 months
- JSDSERVER-5166Make Organization Field Required
- JSDSERVER-16265Increase varchar for TYPE_VALUE column on AO_8542F1_IFJ_OBJ_TYPE_ATTR table
- JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
- JSDSERVER-614Allow users to edit their own comments
- JSDSERVER-1269Allow to bulk change "Request participants"
- JSDSERVER-1616Implement a Live Chat system in Service Desk
- JSDSERVER-4102As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers
- JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
- JSDSERVER-4609Ability to update Customer request via REST API
- JSDSERVER-5228Allow JSM to display whole comment history in notification mail
- JSDSERVER-7895Import IQL Filter based on Reference-Object
- JSDSERVER-8646Provide a way to properly merge Assets data between 2 Jira instances
- JSDSERVER-10921A dependant custom field value won't get cleared if the field it's depending on is changed.
- JSDSERVER-12173As Jira admin I would like to remove the "info" icon next to username
- JSDSERVER-14090Office 365 using the Microsoft Graph API doesn't support GCC customers
- JSDSERVER-15020Adjust order of columns
- JSDSERVER-16267Ability to display Alerts in Dahsboards
- JSDSERVER-4646Attachments within Customer Portal request view
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