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  1. Jira Service Management Data Center
  2. JSDSERVER-16275

Ability to disable the "Comment internally" button

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      For JSM instances where the customer base is entirely internal, the "comment internally" button can be confusing to agents. Being able to disable the "Comment internally" button would allow admins to make it so that the only way to comment on a ticket would be "share with customer" to ensure that all parties are able to view the update

            [JSDSERVER-16275] Ability to disable the "Comment internally" button

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 1028323 ]
            Mateo created issue -

              Unassigned Unassigned
              ba8ad0b21fe9 Mateo
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