Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Customer Portal
Labels:
- affects-server

UIS:
48
Support reference count:
9
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

We are using Service Desk for online support.

Our support agents are telling us that our clients are asking quite often to export the requests list with status etc. for their meetings, or to integrate within their project management system.

Idea would be to have in the My Requests page, an export button.

Attachments

Issue Links

is duplicated by

JSDSERVER-1451 Ability of JIRA Service Desk customer to export reported request to xls

Closed

is related to

JSDSERVER-1687 JIRA Servicedesk > Customer Portal - Customers want an spreadsheet-dump/download of their tickets

Closed

relates to

JSDCLOUD-826 Ability to export all tickets: As a Service Desk Customer, I want to export the Service Desk Requests fields (csv, excel) to be able to follow my interactions with Service Desk Team agents in an offline mode

Gathering Interest

mentioned in: Page Loading...; Page Loading...

Activity

People

Assignee:: Unassigned

Reporter:: Deleted Account (Inactive)

Votes:: 150 Vote for this issue

Watchers:: 80 Start watching this issue

Dates

Created:: 18/Sep/2014 2:00 PM

Updated:: 5 days ago 2:10 AM

As a Service Desk Customer, I want to export the Service Desk Requests fields (cvs, excel) to be able to follow my interactions with Service Desk Team agents in a offline mode