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  1. Jira Service Management Data Center
  2. JSDSERVER-1687

JIRA Servicedesk > Customer Portal - Customers want an spreadsheet-dump/download of their tickets

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    • Icon: Suggestion Suggestion
    • Resolution: Answered
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We are using JIRA Servicedesk; from out customers we get various degrees of feedback on the portal - it is lean and mean. But sometimes more mean then lean :-S

      Because customers would like to create overviews for themselves, possibly add data - they ask for the possibility of a download/dump option. In can understand that from a Atlassian perspective this is not a top-priority, but the customers of your customers - the very users of the Servicedesk Customer portal think they need this.

      In this dump one can add all the fields available on a ticket

          Form Name

            [JSDSERVER-1687] JIRA Servicedesk > Customer Portal - Customers want an spreadsheet-dump/download of their tickets

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011750 ] New: JAC Suggestion Workflow 3 [ 3649233 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665111 ] New: JAC Suggestion Workflow [ 3011750 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323157 ] New: Confluence Workflow - Public Facing v4 [ 2665111 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051914 ] New: JSD Suggestion Workflow - TEMP [ 2323157 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047289 ] New: JSD Suggestion Workflow [ 2051914 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280039 ] New: JSD Suggestion Workflow - TEMP [ 2047289 ]
            jonah (Inactive) made changes -
            Description Original: We are using JIRA Servicedesk; from out customers we get various degrees of feedback on the portal - it is lean and mean. But sometimes more mean then lean :-S

            Because customers would like to create overviews for themselves, possibly add data - they ask for the possibility of a download/dump option. In can understand that from a Atlassian perspective this is not a top-priority, but the customers of your customers - the very users of the Servicedesk Customer portal think they need this.

            In this dump one can add all the fields available on a ticket             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1687].
              {panel}

            We are using JIRA Servicedesk; from out customers we get various degrees of feedback on the portal - it is lean and mean. But sometimes more mean then lean :-S

            Because customers would like to create overviews for themselves, possibly add data - they ask for the possibility of a download/dump option. In can understand that from a Atlassian perspective this is not a top-priority, but the customers of your customers - the very users of the Servicedesk Customer portal think they need this.

            In this dump one can add all the fields available on a ticket
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1687 [ JSDCLOUD-1687 ]
            Aggelos Paraskevopoulos [Relational] made changes -
            Link New: This issue relates to JSD-826 [ JSD-826 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 844853 ] New: JSD Suggestion Workflow [ 1280039 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              abe5bbff0964 hajo.van.ravenswaay
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                Created:
                Updated:
                Resolved: