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  1. Jira Service Management Cloud
  2. JSDCLOUD-1687

JIRA Servicedesk > Customer Portal - Customers want an spreadsheet-dump/download of their tickets

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    • Suggestion
    • Resolution: Answered
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We are using JIRA Servicedesk; from out customers we get various degrees of feedback on the portal - it is lean and mean. But sometimes more mean then lean :-S

      Because customers would like to create overviews for themselves, possibly add data - they ask for the possibility of a download/dump option. In can understand that from a Atlassian perspective this is not a top-priority, but the customers of your customers - the very users of the Servicedesk Customer portal think they need this.

      In this dump one can add all the fields available on a ticket

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          is related to

          Suggestion - JSDSERVER-1687 JIRA Servicedesk > Customer Portal - Customers want an spreadsheet-dump/download of their tickets

          • Closed
          relates to

          Suggestion - JSDCLOUD-826 Ability to export all tickets: As a Service Desk Customer, I want to export the Service Desk Requests fields (csv, excel) to be able to follow my interactions with Service Desk Team agents in an offline mode

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              Unassigned Unassigned
              abe5bbff0964 hajo.van.ravenswaay
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