JIRA Servicedesk > Customer Portal - Customers want an spreadsheet-dump/download of their tickets

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    • Type: Suggestion
    • Resolution: Answered
    • Component/s: None
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We are using JIRA Servicedesk; from out customers we get various degrees of feedback on the portal - it is lean and mean. But sometimes more mean then lean :-S

      Because customers would like to create overviews for themselves, possibly add data - they ask for the possibility of a download/dump option. In can understand that from a Atlassian perspective this is not a top-priority, but the customers of your customers - the very users of the Servicedesk Customer portal think they need this.

      In this dump one can add all the fields available on a ticket

            Assignee:
            Unassigned
            Reporter:
            hajo.van.ravenswaay
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