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UIS:
5
Support reference count:
2
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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The problem

Service Desk Email handler strips quotes, not signatures

Solution
The new handler should be able to strip both; quoted e-mails as well as signatures.

Related issues
This issue was created based on ~~JRA-15072~~.

is cloned from

JRASERVER-15129 Improve the Mail Handler to remove/strip email signatures

is related to

JRASERVER-31385 Split regex in Create a new issue handler

relates to

JRASERVER-15072 remove signatures from inbound emails

JRACLOUD-15129 Handler that strips both quoted e-mails as well as signatures.