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Suggestion
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Resolution: Unresolved
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None
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None
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0
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5
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Summary
When accessing knowledge base articles JIRA Service Desk in the mobile view on a phone browser they do not scale appropriately to display the information on the Confluence KB page.
Environment
- Mobile view on a phone
Steps to Reproduce
- Create a JSD project and configure it to serve customers with a knowledge base
- Access JSD on a supported mobile platform
- Use the What do you need help with? search bar to search for a known article
- Click on the result
Expected Results
You're able to view the full Confluence page and it is scaled appropriately within the JSD mobile view
Actual Results
The Confluence page only partially fits in the iframe and is not scaled in any way, resulting in only a portion of the page being displayed at a time
Workaround
There is no workaround at this time
- relates to
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JSDSERVER-152 Use JIRA Service Desk on a mobile device (mobile site, native app)
- Closed
- mentioned in
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