Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5137

Knowledge Base articles do not scale properly on JSD mobile view in supported browsers


    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Knowledge Base
    • None
    • 0
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      When accessing knowledge base articles JIRA Service Desk in the mobile view on a phone browser they do not scale appropriately to display the information on the Confluence KB page.


      • Mobile view on a phone

      Steps to Reproduce

      1. Create a JSD project and configure it to serve customers with a knowledge base
      2. Access JSD on a supported mobile platform
      3. Use the What do you need help with? search bar to search for a known article
      4. Click on the result

      Expected Results

      You're able to view the full Confluence page and it is scaled appropriately within the JSD mobile view

      Actual Results

      The Confluence page only partially fits in the iframe and is not scaled in any way, resulting in only a portion of the page being displayed at a time


      There is no workaround at this time

        1. android_screenshot.png
          94 kB
        2. ios_screenshot.jpg
          95 kB

            Unassigned Unassigned
            rlouie Robert Louie
            25 Vote for this issue
            20 Start watching this issue