When accessing knowledge base articles JIRA Service Desk in the mobile view on a phone browser they do not scale appropriately to display the information on the Confluence KB page.
- Mobile view on a phone
- Create a JSD project and configure it to serve customers with a knowledge base
- Access JSD on a supported mobile platform
- Use the What do you need help with? search bar to search for a known article
- Click on the result
You're able to view the full Confluence page and it is scaled appropriately within the JSD mobile view
There is no workaround at this time