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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-152

Use JIRA Service Desk on a mobile device (mobile site, native app)

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    • UIS:
      1,942
    • Support reference count:
      44
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      There are many situations where you want to use JIRA Service Desk on the go.
      There are different scenarios from the customer and support site so you will need both a mobile optimised service desk and a native mobile app.

      The existing JIRA mobile interface doesn't capture all the needs. It's also a different user experience if you compare it with service desk.

      As a customer i want:

      • Track the progress of my issues
      • Create new requests
      • Comment on my issues
      • Upload a photo of a defect
      • Search the knowledge base

      As a support agent i want:

      • Don't print the issue to have all details of the issue with me
      • Change the status of the issue on the go (workflow)
      • Create new requests or sub tasks
      • Upload a photo of a defect
      • Search the knowledge base

      That are only a few of my thoughts.

      The JIRA mobile interface is actually really basic for service desk users.
      I know there are many JIRA apps on the App Store but an official app from Atlassian for JIRA Service Desk Customers would be good deal.

       

      Atlassian Status as of March 13, 2020

       

      Thank you all for your comments and suggestions on the ticket.
      Though there has been delay on this, we want to let you know that making JSD mobile available is of high priority to us and on our short-term roadmap. Please watch this space for more details.

      Mandeep, JSD Server Team

       

       

      Atlassian Status as of September 11, 2019

      Hi all,

      I'm excited to announce that we have released public apps Jira Server mobile apps on iOS and Android. 

      For more information including functionality available, requirements and sign up details, see here:  https://www.atlassian.com/software/jira/mobile-app/server

       

      Thank you for taking the time to share your thoughts and needs, we really appreciate this.

      We are going through all of the feedback on this ticket and from our beta program to bring a better experience for you all.

      Resources have been committed to JSD for later this year and I will keep this ticket updated when we plan to bring the Agent experience to beta.

      As for the customer portal on mobile, while this will not be in our initial release, it's something we want to explore more with our customers.

       

      Thanks, 

      James | Product Manager, Server Mobile 

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              Assignee:
              jgabb James Gabb
              Reporter:
              te@airberlin.com Tim Eddelbuettel
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                Created:
                Updated: