Summary

When accessing knowledge base articles JIRA Service Desk in the mobile view on a phone browser they do not scale appropriately to display the information on the Confluence KB page.

Environment

• Mobile view on a phone

Steps to Reproduce

1. Create a JSD project and configure it to serve customers with a knowledge base
2. Access JSD on a supported mobile platform
3. Use the What do you need help with? search bar to search for a known article
4. Click on the result

Expected Results

You're able to view the full Confluence page and it is scaled appropriately within the JSD mobile view

Actual Results

The Confluence page only partially fits in the iframe and is not scaled in any way, resulting in only a portion of the page being displayed at a time

Workaround

There is no workaround at this time