- JSDSERVER-4212Export Issues in customer portal
- JSDSERVER-7162Add cleaning stale MESSAGE rows to PSMQ clean up task
- JSDSERVER-15097Login-free will not work if the public.access.disabled flag is present
- JSDSERVER-15667 Assets field cannot reference a hidden field in Customer Portal
- JSDSERVER-78Ability to view Elapsed Time as a column in Issue Navigator or in Export
- JSDSERVER-328Allow Assignee to be Shown on Customer Portal
- JSDSERVER-614Allow users to edit their own comments
- JSDSERVER-1317Ability to copy request types to another Service Desk.
- JSDSERVER-3952Add query/search filter to queues
- JSDSERVER-4007Customer portal transition - validators not applied
- JSDSERVER-4636View linked issue in the Customer Portal
- JSDSERVER-4698Provide an outgoing email logs
- JSDSERVER-5121Delegation of approval rights
- JSDSERVER-5617Prevent Project administrators from adding customers
- JSDSERVER-11051Insight Index integrity check on Data Center with multiples nodes
- JSDSERVER-1627Create ability to customize the Customer Portal URL in Jira ServiceDesk
- JSDSERVER-3472Expose request type groups to search filters or JQL
- JSDSERVER-4276Request type schemes
- JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
- JSDSERVER-4570Send Notifications to Service Desk Organization Members By Default
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-4648Allow the hiding of the "Share with" option from the customer portal
- JSDSERVER-5463Prevent Service Desk Agents from Creating New Customers from the Project Page
- JSDSERVER-5552As an admin, I would like to restrict agents/admins from creating new customers
- JSDSERVER-5562Possibility to add favorite project and boards
- JSDSERVER-7584Change object schema key
- JSDSERVER-12398Dark mode/theme for Jira Service Management (customer portal)
- JSDSERVER-1422Sub-tasks as an applicable issue type for Requests
- JSDSERVER-1472Ability to rearrange Service Desk project on the main customer portal
- JSDSERVER-1986As an Administrator, I want to be able to hide agent usernames from customers
- JSDSERVER-2037As a Service Desk Administrator, I would like to be able to view all users that came from JIRA
- JSDSERVER-2169Help Center - Footer Customization
- JSDSERVER-4037Ability to change the customer portal width.
- JSDSERVER-4486Ability to show/hide Request Types based on Organization Membership
- JSDSERVER-4591Ability to disable/enable the 'Share with customer' button
- JSDSERVER-5123As a Service Desk Admin I would like to be able to restrict Customers from adding Agents to Requests as Participants
- JSDSERVER-5812Add custom fields to variables list in Canned Responses
- JSDSERVER-6325Make approval step to respect workflow conditions
- JSDSERVER-7264Insight Referenced CF - Filter Issue Scope does not allow using placeholders like ${reporter}
- JSDSERVER-13052Add support for using a placeholder for custom field of request type in Assets custom field's filter issue scope on customer portal
- JSDSERVER-15043Allow Assets permissions to be defined by project roles
- JSDSERVER-1544Improve search on customer portal
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-7142Ability for other text/multi-text custom field to have a wiki style renderer in JSM Customer Portal
- JSDSERVER-7405Scheduled Backup Insight Schema
- JSDSERVER-7796Attachment Permission
- JSDSERVER-8650Introduce dedicated backup / restore functionality for Insight
- JSDSERVER-13102Assets - improve Attachment management
- JSDSERVER-13977Ability to create Kanban Board for Service Management
- JSDSERVER-16304Email automation adding   to sent emails
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