- JSDSERVER-460Customizing Knowledge Base article types
- JSDSERVER-676Give option to enable SLA for closed issues
- JSDSERVER-1386Customize Customer invitation e-mail and welcome email
- JSDSERVER-1422Sub-tasks as an applicable issue type for Requests
- JSDSERVER-4698Provide an outgoing email logs
- JSDSERVER-5121Delegation of approval rights
- JSDSERVER-5228Allow JSM to display whole comment history in notification mail
- JSDSERVER-5406Allow autofill in "User Picker" field without allowing request sharing
- JSDSERVER-5812Add custom fields to variables list in Canned Responses
- JSDSERVER-6028Canned Responses Enhancements - public vs. private, edit rights, change order etc.
- JSDSERVER-11263Insight Discovery - add an Oracle Database Pattern
- JSDSERVER-11903provide an Assets report that count the number of inbound reference for one or more objects
- JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
- JSDSERVER-366Ability to show/hide Queues with specific users/groups
- JSDSERVER-433Auto-refresh and/or warn user if the ticket has changed
- JSDSERVER-1012Possibility to hide/disable the customer portal and help center
- JSDSERVER-1302ServiceDesk Customer Portal field: Required field displays red asterisks
- JSDSERVER-3472Expose request type groups to search filters or JQL
- JSDSERVER-3501Allow Participants to See Emailed Comments when "Email Requests" is Disabled
- JSDSERVER-3644Set default request filter in customer portal
- JSDSERVER-3804Ability to set 'Default Reporter' instead of creating new users in email channel
- JSDSERVER-4700As an admin, I do not want the customer notification emails to be combined or sent with conversation format
- JSDSERVER-5102Send email to all Service Desk Customers
- JSDSERVER-7646Show other attributes then Label from referenced objects
- JSDSERVER-8555Add Attachment as Attribute
- JSDSERVER-16082Add a healthcheck or similar to warn Administrators if the post function configuration is not compatible with SLA configuration
- JSDSERVER-12626Adding Approvals from an Assets custom field - to allow using a customfield with different schemas in contexts
- JSDSERVER-16085Allow default share settings to be configured per Project
- JSDSERVER-12616Assets Discovery Agent - export directly to a Cloud instance
- JSDSERVER-5263Create a new Service Desk (SD) issue when an email is received in a SD project with a non-SD issue number in the subject (DON'T add a comment to the non-SD issue)
- JSDSERVER-5214Provide a configurable option for controlling the behavior of cross commenting in the Service Desk Mail Handler
- JSDSERVER-7584Change object schema key
- JSDSERVER-328Allow Assignee to be Shown on Customer Portal
- JSDSERVER-1544Improve search on customer portal
- JSDSERVER-4007Customer portal transition - validators not applied
- JSDSERVER-4286Provide JQL to search for public vs. internal comments
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
- JSDSERVER-4636View linked issue in the Customer Portal
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-4922Allow JSM to make comment required on transition in Customer Portal
- JSDSERVER-10921A dependant custom field value won't get cleared if the field it's depending on is changed.
- JSDSERVER-15540Implement Bidiractional Object References in Assets (Reflective Reference)
- JSDSERVER-16081Allow for searching in multi-select fields on transition screens
- JSDSERVER-6735Request shared with an organization should allow customers to share the request with themselves
- JSDSERVER-1317Ability to copy request types to another Service Desk.
- JSDSERVER-4102As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers
- JSDSERVER-4473Allow option to turn off private requests in Portal
- JSDSERVER-4648Allow the hiding of the "Share with" option from the customer portal
- JSDSERVER-4782Add more variables in Customer notifications
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