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  1. Jira Service Management Data Center
  2. JSDSERVER-5121

Delegation of approval rights

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Team,

      Please let me know if there is a feature in JIRA Service Desk where a user with a customer role, that has access only to Service Desk Portal, can delegate his approval rights for a certain period of time?

      Example: We have set up a request workflow that requires Business Unit manager approval. Since we have different managers for different teams, we have connected JIRA SD to our Active Directory and for each request Reporter creates we use a plugin to pull the Manager attribute from his Active Directory account and set it to be an approver for that Request.

      Question: Is there a way for the Business Unit manager to temporarily delegate his approval rights, by himself , to another user, while he is on vacation, let's say next 15 days.

      If any further clarification is needed please let me know.

      Thank you.

      Miroljub

            [JSDSERVER-5121] Delegation of approval rights

            Jyoti Verma added a comment -

            This is very much needed - most request tracking tools have APproval Delegation now a days. Please look for this request!!!

            Jyoti Verma added a comment - This is very much needed - most request tracking tools have APproval Delegation now a days. Please look for this request!!!

            Mohamed Saad Taha added a comment -

            Since 2017 !!! with feature for sure required in any customer  

            Mohamed Saad Taha added a comment - Since 2017 !!! with feature for sure required in any customer  

            Mohamed Saad Taha added a comment -

            Is there any updates regarding this suggestion? 

            any expected dates ?

            Mohamed Saad Taha added a comment - Is there any updates regarding this suggestion?  any expected dates ?

            Tracy Walton added a comment -

            https://marketplace.atlassian.com/apps/1211763/herzum-approval?hosting=datacenter&tab=pricing

            Tracy Walton added a comment - https://marketplace.atlassian.com/apps/1211763/herzum-approval?hosting=datacenter&tab=pricing

              Unassigned Unassigned
              986c0ec4c3ed miroljub.miletic
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                Created:
                Updated: