Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4486

Ability to show/hide Request Types based on Organization Membership

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 15
    • 9
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Suggestion

      Following the addition of the 'Organizations' feature in JSD-270 it would be useful if we could show or hide Request Types based on what Organization the user belongs to.

      Example

      User A is set up and is added to Organization A

      User B is set up and added to Organization B.

      A new Request Type called Request A is set up

      Permissions are added to Request A so that only Organization A can view it in the portal

      This means that User A can see this Request Type when they login to the Portal, but User B cannot

      Why it would be useful

      This would be useful as we are currently dealing with multiple clients within a single Service Desk. The ability to do this would allow us to personalize a portal for each client that we have.

            [JSDSERVER-4486] Ability to show/hide Request Types based on Organization Membership

            SET Analytics Bot made changes -
            UIS Original: 14 New: 15
            SET Analytics Bot made changes -
            UIS Original: 15 New: 14
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 9
            SET Analytics Bot made changes -
            UIS Original: 14 New: 15
            SET Analytics Bot made changes -
            UIS Original: 15 New: 14
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980940 ]
            SET Analytics Bot made changes -
            UIS Original: 14 New: 15
            SET Analytics Bot made changes -
            UIS Original: 15 New: 14
            SET Analytics Bot made changes -
            UIS Original: 14 New: 15

              Unassigned Unassigned
              0583c057-246c-47b4-a87f-4a4ea6df84f5 Deleted Account (Inactive)
              Votes:
              243 Vote for this issue
              Watchers:
              104 Start watching this issue

                Created:
                Updated: