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  1. Jira Service Management Cloud
  2. JSDCLOUD-4486

Ability to show/hide Request Types based on Organization Membership

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      Update 25 November 2024

      Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations!

      Thank you for sharing just how important it was that they were supported in this feature.

      Sam

      Product, JSM

      Show
      Update 25 November 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how important it was that they were supported in this feature. Sam Product, JSM

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Suggestion

      Following the addition of the 'Organizations' feature in JSD-270 it would be useful if we could show or hide Request Types based on what Organization the user belongs to.

      Example

      User A is set up and is added to Organization A

      User B is set up and added to Organization B.

      A new Request Type called Request A is set up

      Permissions are added to Request A so that only Organization A can view it in the portal

      This means that User A can see this Request Type when they login to the Portal, but User B cannot

      Why it would be useful

      This would be useful as we are currently dealing with multiple clients within a single Service Desk. The ability to do this would allow us to personalize a portal for each client that we have.

              96677a1d9b4c Sam Knight
              0583c057-246c-47b4-a87f-4a4ea6df84f5 Deleted Account (Inactive)
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