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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Request type - Single request type configuration, Request Type Configuration
Labels:
- iwt

UIS:
364
Support reference count:
14
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
Latest Update:

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Update 15 May 2023

Please be aware that we have not scheduled any development work on this in the next two quarters. We will provide another update around October 2023.

However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better.

Thank you for your understanding and your continued support.

Regards,
Simon
JSM - Principal Product Manager

Show
Update 15 May 2023 Please be aware that we have not scheduled any development work on this in the next two quarters. We will provide another update around October 2023. However, your input remains incredibly valuable to us. We encourage you to keep voting and providing feedback. Every vote and piece of feedback informs our future priorities and helps us understand your needs better. Thank you for your understanding and your continued support. Regards, Simon JSM - Principal Product Manager

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Suggestion

Following the addition of the 'Organizations' feature in ~~JSD-270~~ it would be useful if we could show or hide Request Types based on what Organization the user belongs to.

Example

User A is set up and is added to Organization A

User B is set up and added to Organization B.

A new Request Type called Request A is set up

Permissions are added to Request A so that only Organization A can view it in the portal

This means that User A can see this Request Type when they login to the Portal, but User B cannot

Why it would be useful

This would be useful as we are currently dealing with multiple clients within a single Service Desk. The ability to do this would allow us to personalize a portal for each client that we have.

Attachments

Issue Links

is related to

JSDCLOUD-5338 Customize portal per user

Closed

JSDSERVER-4486 Ability to show/hide Request Types based on Organization Membership

Gathering Interest

relates to

JSDCLOUD-8006 Knowledge Base: Allow page restrictions to be assigned based on "Organizations" - similar to user groups

Gathering Interest

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(6 mentioned in)

Activity

People

Assignee:: Sam Knight

Reporter:: Deleted Account (Inactive)

Votes:: 214 Vote for this issue

Watchers:: 109 Start watching this issue

Dates

Created:: 09/Nov/2016 12:56 PM

Updated:: 8 hours ago

Last Update On:: 15/May/2023