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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4007

Customer portal transition - validators not applied

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    Details

    • UIS:
      23
    • Support reference count:
      3
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Customers who have configured a Workflow Validator in their Service Desk Projects have noticed that the Custom Validator Error message does not appear in the Customer Portal (if the Validator fails).The customer's transition is not blocked by the transition's validator in the workflow. This is known and intended behaviour as documented here:

      Customer transitions in the portal behave differently than other workflow transitions:

      • Transitioning an issue from the portal ignores validators for the transition.

      Steps to reproduce problem:

      Validator:
      If a value for field Comment is not provided during the transition, show the following error: This field is required.

      Set above validator to a workflow transition. Make transition accessable in customer portal. Transition issue from customer portal. Leave Comment field blank, and confirm transition.

      Expected behaviour:

      Error message: "This field is required." Transition not made.

      Actual behaviour:

      Transition successful. No error message.

      Workaround

      No current workaround for this issue. This is known and intended behaviour as documented here.

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              Assignee:
              vwong@atlassian.com vwong
              Reporter:
              fahn2010056880 Alexander Fahnehjelm
              Votes:
              40 Vote for this issue
              Watchers:
              33 Start watching this issue

                Dates

                Created:
                Updated:

                  Backbone Issue Sync

                  • JSDSJAC <> Jira Service Desk Server and Data Center
                    Synced with:
                    JSDSJAC-152
                    Issue sync status:
                    UP TO DATE
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