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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      Regarding the new feature released in JSD Cloud where the customer now can transition issues from their portal. The customer's transition is not blocked by the transition's validator in the workflow.

      Steps to reproduce problem:

      Validator:
      If a value for field Comment is not provided during the transition, show the following error: This field is required.

      Set above validator to a workflow transition. Make transition accessable in customer portal. Transition issue from customer portal. Leave Comment field blank, and confirm transition.

      Expected behaviour:

      Error message: "This field is required." Transition not made.

      Actual behaviour:

      Transition successful. No error message.

      Workaround

      No current workaround for this issue.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

                NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

                Summary

                Regarding the new feature released in JSD Cloud where the customer now can transition issues from their portal. The customer's transition is not blocked by the transition's validator in the workflow.

                Steps to reproduce problem:

                Validator:
                If a value for field Comment is not provided during the transition, show the following error: This field is required.

                Set above validator to a workflow transition. Make transition accessable in customer portal. Transition issue from customer portal. Leave Comment field blank, and confirm transition.

                Expected behaviour:

                Error message: "This field is required." Transition not made.

                Actual behaviour:

                Transition successful. No error message.

                Workaround

                No current workaround for this issue.

                        vwong@atlassian.com vwong
                        1f1fa6d41559 Alexander Fahnehjelm
                        Votes:
                        14 Vote for this issue
                        Watchers:
                        24 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            vwong@atlassian.com vwong
                            1f1fa6d41559 Alexander Fahnehjelm
                            Affected customers:
                            14 This affects my team
                            Watchers:
                            24 Start watching this issue

                              Created:
                              Updated:
                              Resolved: