Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4007

Customer portal transition - validators not applied

    XMLWordPrintable

    Details

      Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      Regarding the new feature released in JSD Cloud where the customer now can transition issues from their portal. The customer's transition is not blocked by the transition's validator in the workflow.

      Steps to reproduce problem:

      Validator:
      If a value for field Comment is not provided during the transition, show the following error: This field is required.

      Set above validator to a workflow transition. Make transition accessable in customer portal. Transition issue from customer portal. Leave Comment field blank, and confirm transition.

      Expected behaviour:

      Error message: "This field is required." Transition not made.

      Actual behaviour:

      Transition successful. No error message.

      Workaround

      No current workaround for this issue.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              vwong@atlassian.com vwong
              Reporter:
              fahn2010056880 Alexander Fahnehjelm
              Votes:
              14 Vote for this issue
              Watchers:
              19 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: