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  1. JIRA Service Desk Server
  2. JSDSERVER-3952

Add query/search filter to queues



    • UIS:
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      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The use case: A JIRA service desk agent wants to search requests containing the text "Client abc".

      Currently, they must either:

      1. In the quick search field, type <Project Key> "client abc"
      2. Open normal JIRA search and filter Project=<KEY> AND text ~ "Client abc"

      This then takes them to search results for normal JIRA issues, and not the JIRA Service Desk. It is also annoying for the user to have to specify <Project Key> in all their searches.

      Having a text filter - like the search on the Agile backlog screen - would be more sensible in this situation - especially for users less familiar with JIRA (eg Business sales support).

      And no, we shouldn't expect all JIRA Service Desk users to be JIRA super-users: that's the whole point of Service Desk- to make the interface easier. Else, we may as well use normal JIRA + board?


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              • Assignee:
                kyle.harrison Kyle Harrison
              • Votes:
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                • Created: