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  1. Jira Service Desk Cloud
  2. JSDCLOUD-3952

Add query/search filter to queues

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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The use case: A JIRA service desk agent wants to search requests containing the text "Client abc".

      Currently, they must either:

      1. In the quick search field, type <Project Key> "client abc"
      2. Open normal JIRA search and filter Project=<KEY> AND text ~ "Client abc"

      This then takes them to search results for normal JIRA issues, and not the JIRA Service Desk. It is also annoying for the user to have to specify <Project Key> in all their searches.

      Having a text filter - like the search on the Agile backlog screen - would be more sensible in this situation - especially for users less familiar with JIRA (eg Business sales support).

      And no, we shouldn't expect all JIRA Service Desk users to be JIRA super-users: that's the whole point of Service Desk- to make the interface easier. Else, we may as well use normal JIRA + board?

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              Assignee:
              Unassigned
              Reporter:
              kyle.harrison Kyle Harrison
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                Updated: