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Suggestion
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Resolution: Fixed
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125
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25
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Hi everyone, this is Megha from the JSM team and I’m pleased to share an update with you on this request.
We're now in the process of rolling out some highly requested filters to Queues (like Request type, Status, and Assignee) so you can filter queues based on fields in your project, along with updated text search functionality so you can quickly find your work, eg searching by work item key. Read more about queues.
Some of you on continuous tracks should already be able to see these filters in your queues and others will get them in the coming week/s.
We really appreciate all of you who took the time to share your feedback and use cases and want to thank you for your patience.
Best,
Megha Chaudhry
Product Manager - JSM Cloud
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
The use case: A JIRA service desk agent wants to search requests containing the text "Client abc".
Currently, they must either:
1. In the quick search field, type <Project Key> "client abc"
2. Open normal JIRA search and filter Project=<KEY> AND text ~ "Client abc"
This then takes them to search results for normal JIRA issues, and not the JIRA Service Desk. It is also annoying for the user to have to specify <Project Key> in all their searches.
Having a text filter - like the search on the Agile backlog screen - would be more sensible in this situation - especially for users less familiar with JIRA (eg Business sales support).
And no, we shouldn't expect all JIRA Service Desk users to be JIRA super-users: that's the whole point of Service Desk- to make the interface easier. Else, we may as well use normal JIRA + board?
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- Gathering Interest
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