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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

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  1. Suggestion
    JSDSERVER-4212Export Issues in customer portal
  2. Suggestion
    JSDSERVER-7162Add cleaning stale MESSAGE rows to PSMQ clean up task
  3. Suggestion
    JSDSERVER-15097Login-free will not work if the public.access.disabled flag is present
  4. Suggestion
    JSDSERVER-15667 Assets field cannot reference a hidden field in Customer Portal
  5. Suggestion
    JSDSERVER-78Ability to view Elapsed Time as a column in Issue Navigator or in Export
  6. Suggestion
    JSDSERVER-328Allow Assignee to be Shown on Customer Portal
  7. Suggestion
    JSDSERVER-614Allow users to edit their own comments
  8. Suggestion
    JSDSERVER-1317Ability to copy request types to another Service Desk.
  9. Suggestion
    JSDSERVER-3952Add query/search filter to queues
  10. Suggestion
    JSDSERVER-4007Customer portal transition - validators not applied
  11. Suggestion
    JSDSERVER-4636View linked issue in the Customer Portal
  12. Suggestion
    JSDSERVER-4698Provide an outgoing email logs
  13. Suggestion
    JSDSERVER-5121Delegation of approval rights
  14. Suggestion
    JSDSERVER-5617Prevent Project administrators from adding customers
  15. Suggestion
    JSDSERVER-11051Insight Index integrity check on Data Center with multiples nodes
  16. Suggestion
    JSDSERVER-1627Create ability to customize the Customer Portal URL in Jira ServiceDesk
  17. Suggestion
    JSDSERVER-3472Expose request type groups to search filters or JQL
  18. Suggestion
    JSDSERVER-4276Request type schemes
  19. Suggestion
    JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
  20. Suggestion
    JSDSERVER-4570Send Notifications to Service Desk Organization Members By Default
  21. Suggestion
    JSDSERVER-4642Ability to add custom field data to a service desk notification template
  22. Suggestion
    JSDSERVER-4648Allow the hiding of the "Share with" option from the customer portal
  23. Suggestion
    JSDSERVER-5463Prevent Service Desk Agents from Creating New Customers from the Project Page
  24. Suggestion
    JSDSERVER-5552As an admin, I would like to restrict agents/admins from creating new customers
  25. Suggestion
    JSDSERVER-5562Possibility to add favorite project and boards
  26. Suggestion
    JSDSERVER-7584Change object schema key
  27. Suggestion
    JSDSERVER-12398Dark mode/theme for Jira Service Management (customer portal)
  28. Suggestion
    JSDSERVER-1422Sub-tasks as an applicable issue type for Requests
  29. Suggestion
    JSDSERVER-1472Ability to rearrange Service Desk project on the main customer portal
  30. Suggestion
    JSDSERVER-1986As an Administrator, I want to be able to hide agent usernames from customers
  31. Suggestion
    JSDSERVER-2037As a Service Desk Administrator, I would like to be able to view all users that came from JIRA
  32. Suggestion
    JSDSERVER-2169Help Center - Footer Customization
  33. Suggestion
    JSDSERVER-4037Ability to change the customer portal width.
  34. Suggestion
    JSDSERVER-4486Ability to show/hide Request Types based on Organization Membership
  35. Suggestion
    JSDSERVER-4591Ability to disable/enable the 'Share with customer' button
  36. Suggestion
    JSDSERVER-5123As a Service Desk Admin I would like to be able to restrict Customers from adding Agents to Requests as Participants
  37. Suggestion
    JSDSERVER-5812Add custom fields to variables list in Canned Responses
  38. Suggestion
    JSDSERVER-6325Make approval step to respect workflow conditions
  39. Suggestion
    JSDSERVER-7264Insight Referenced CF - Filter Issue Scope does not allow using placeholders like ${reporter}
  40. Suggestion
    JSDSERVER-13052Add support for using a placeholder for custom field of request type in Assets custom field's filter issue scope on customer portal
  41. Suggestion
    JSDSERVER-15043Allow Assets permissions to be defined by project roles
  42. Suggestion
    JSDSERVER-1544Improve search on customer portal
  43. Suggestion
    JSDSERVER-4328Add fields (view only) in Customer Portal
  44. Suggestion
    JSDSERVER-7142Ability for other text/multi-text custom field to have a wiki style renderer in JSM Customer Portal
  45. Suggestion
    JSDSERVER-7405Scheduled Backup Insight Schema
  46. Suggestion
    JSDSERVER-7796Attachment Permission
  47. Suggestion
    JSDSERVER-8650Introduce dedicated backup / restore functionality for Insight
  48. Suggestion
    JSDSERVER-13102Assets - improve Attachment management
  49. Suggestion
    JSDSERVER-13977Ability to create Kanban Board for Service Management
  50. Suggestion
    JSDSERVER-16304Email automation adding   to sent emails
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