- JSDSERVER-78Ability to view Elapsed Time as a column in Issue Navigator or in Export
- JSDSERVER-119Allow to rename an existing SLA
- JSDSERVER-328Allow Assignee to be Shown on Customer Portal
- JSDSERVER-349As an admin I want to be able to change the Issue Type for an existing Service Desk Request Type
- JSDSERVER-1269Allow to bulk change "Request participants"
- JSDSERVER-1317Ability to copy request types to another Service Desk.
- JSDSERVER-1386Customize Customer invitation e-mail and welcome email
- JSDSERVER-1942Allow HTML/Rich text formatting in tickets created through email in Service Desk
- JSDSERVER-2267Customize search results with a knowledge base
- JSDSERVER-2942As an admin, I want Time Tracking Report to be included into Service Desk Projects
- JSDSERVER-4037Ability to change the customer portal width.
- JSDSERVER-4102As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers
- JSDSERVER-4636View linked issue in the Customer Portal
- JSDSERVER-4698Provide an outgoing email logs
- JSDSERVER-4903As an Agent, I would like to see the organizations a customer belongs to
- JSDSERVER-5812Add custom fields to variables list in Canned Responses
- JSDSERVER-6147To allow users to sort dropdown list of request types alphabetically in the view issue page
- JSDSERVER-6618Configure the number of search results returned to agents by Service Desk Knowledgebase search
- JSDSERVER-7655Permission at Object Level
- JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
- JSDSERVER-173Support custom field plugins in the Customer Portal
- JSDSERVER-1394Categorizing Customer Portal in the Main Portal
- JSDSERVER-1544Improve search on customer portal
- JSDSERVER-3118Allow users to configure keyboard shortcut {{CTRL+Enter}}
- JSDSERVER-4328Add fields (view only) in Customer Portal
- JSDSERVER-4570Send Notifications to Service Desk Organization Members By Default
- JSDSERVER-4642Ability to add custom field data to a service desk notification template
- JSDSERVER-4646Attachments within Customer Portal request view
- JSDSERVER-4873As a Service Desk Collaborator I want to be able to use Customer Organization JQL functions
- JSDSERVER-5117Suppress false warning messages about time metric not associated with any service desk project
- JSDSERVER-5166Make Organization Field Required
- JSDSERVER-5214Provide a configurable option for controlling the behavior of cross commenting in the Service Desk Mail Handler
- JSDSERVER-5463Prevent Service Desk Agents from Creating New Customers from the Project Page
- JSDSERVER-6999Attachments/Images are not getting retrieved in canned responses
- JSDSERVER-7142Ability for other text/multi-text custom field to have a wiki style renderer in JSM Customer Portal
- JSDSERVER-8613Default value for object attributes
- JSDSERVER-8641Allow for rich text editing in ProForma form free text fields
- JSDSERVER-11031Create a way to send notifications when an Insight import fails
- JSDSERVER-11853Make configurable behaviour of "Reply-To" email header in JSM customer notifications
- JSDSERVER-16050Allow setting the number of objects fetched in custom fields for each context
- JSDSERVER-8608JSD Customer Portal Fields
- JSDSERVER-16016Improve the Assets AQL documentation by explaining the Syntax of placehoders
- JSDSERVER-14403Would like the ability to add a custom screen to the approvers transition
- JSDSERVER-287Allow bulk issue operations on a queue
- JSDSERVER-1013Ability to perform issue actions from queues screen
- JSDSERVER-3952Add query/search filter to queues
- JSDSERVER-4496Add Approve & Decline as bulk operations
- JSDSERVER-4793Customer portal homepage should show all the projects by default
- JSDSERVER-8455Allow the configuration of email templates in Assets
- JSDSERVER-8706Create a cleanup mechanism to Assets Object History
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