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  1. Suggestion
    JSDSERVER-16333Default to the originally configured report in the Assets widget
  2. Suggestion
    JSDSERVER-5188As a customer, in the customer notification emails I'd like to see the full comment history for my issue
  3. Suggestion
    JSDSERVER-11853Make configurable behaviour of "Reply-To" email header in JSM customer notifications
  4. Suggestion
    JSDSERVER-15112Introduce search performance improvements for "Request Participants" field
  5. Suggestion
    JSDSERVER-16335Add automation action to Save a JSM Form
  6. Suggestion
    JSDSERVER-8455Allow the configuration of email templates in Assets
  7. Suggestion
    JSDSERVER-16332Extend toggle called "Allow outdated data in Assets custom fields" for individual custom fields rather than globally
  8. Suggestion
    JSDSERVER-16330Request for Enhanced Monitoring and Alerts for Missed Ticket Triggers
  9. Suggestion
    JSDSERVER-8061Have the Tree View available in the Graph for Object in the Confluence Macro
  10. Suggestion
    JSDSERVER-4292Ability to Customize the Self-help Content and Layout in Customer Portal
  11. Suggestion
    JSDSERVER-858Ability to email Jira Service Management reports
  12. Suggestion
    JSDSERVER-12422Assets Customfields to have a delayed Filter Assign Scope
  13. Suggestion
    JSDSERVER-15687Allow Assets endpoint for deleting duplicate objects, not just duplicate attributes
  14. Suggestion
    JSDSERVER-11132Set attribute value on Jira server Insight Read only
  15. Suggestion
    JSDSERVER-14090Office 365 using the Microsoft Graph API doesn't support GCC customers
  16. Suggestion
    JSDSERVER-16327Allow HTML tags in Assets Attribute description
  17. Suggestion
    JSDSERVER-16328Add Support for Sparc Architecture to default patterns for Solaris
  18. Suggestion
    JSDSERVER-422Allow user to define their own Series in the Reports section
  19. Suggestion
    JSDSERVER-815JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues
  20. Suggestion
    JSDSERVER-5166Make Organization Field Required
  21. Suggestion
    JSDSERVER-6945Drag and drop attachment then "Add to issue only" generates internal comment
  22. Suggestion
    JSDSERVER-6424Make Queue Count Search individually based on the current queue
  23. Suggestion
    JSDSERVER-3371Provide configurable option to include attachments in Service project e-mail notifications
  24. Suggestion
    JSDSERVER-6209Audit Logs for Service Desk related features
  25. Suggestion
    JSDSERVER-16302Make PSMQ queue size logging on by default
  26. Suggestion
    JSDSERVER-927Options to Hide Atlassian Footer at Customer Portal
  27. Suggestion
    JSDSERVER-16179Add offline mode support back for the Assets NVD Integration
  28. Suggestion
    JSDSERVER-8536Object Schema Import / Export should include parts of the object schema configuration (esp. import object type mapping)
  29. Suggestion
    JSDSERVER-13997Remove the mandatory subscription ID field from the Azure Assets integration import configuration
  30. Suggestion
    JSDSERVER-15356Provide a way to Merge Duplicate Assets Objects
  31. Suggestion
    JSDSERVER-16318Provide the ability to make comments mandatory on Customer Satisfaction surveys
  32. Suggestion
    JSDSERVER-16317Notes enrichment in the Operations/Alerts
  33. Suggestion
    JSDSERVER-16159SCCM Assets integration is not fetching PHYSICAL_DISK data locator
  34. Suggestion
    JSDSERVER-16019Improve Assets attributes functionality to allow dynamic, conditional operations
  35. Suggestion
    JSDSERVER-15032New React fields are blocking customization in JSM Portal
  36. Suggestion
    JSDSERVER-11201Insight Azure Integrations missing Object Types/Selectors
  37. Suggestion
    JSDSERVER-8676improve import configuration options when the Azure integration is used with multiple subscriptions
  38. Suggestion
    JSDSERVER-8456Pre-select the customer request type while moving tickets
  39. Suggestion
    JSDSERVER-8452Allow the customization of what the plugin checks in the header for a project
  40. Suggestion
    JSDSERVER-8428User License Usage in Jira Service Management Project Settings
  41. Suggestion
    JSDSERVER-7887bulk change permission
  42. Suggestion
    JSDSERVER-7751When CKEditor is used - allow Bidi buttons to allow Right to Left text
  43. Suggestion
    JSDSERVER-7652Setting the number of required objects while issue creating
  44. Suggestion
    JSDSERVER-7621Add BOM to CSV export
  45. Suggestion
    JSDSERVER-7344Add ability to Batch ALL results with Insight Automation Rule
  46. Suggestion
    JSDSERVER-6751Customer portal: If you’re part of only one organization, new requests will still be shared by default
  47. Suggestion
    JSDSERVER-5053Add Customer Request Type variable to Service Desk Notification Templates
  48. Suggestion
    JSDSERVER-5045Configure Session Timeout
  49. Suggestion
    JSDSERVER-4174Ability to Hide Status Change Log in Customer Portal
  50. Suggestion
    JSDSERVER-861Jira Service Desk should not restrict Project actions
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Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3371

Provide configurable option to include attachments in Service project e-mail notifications

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Outgoing
      • pm-sse
      • ril
    • 31
    • 85
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, if an attachment is included in a notification, an inline preview of the attachment is visible within the e-mail notification. Attempting to access the attachment redirects to the instance's hosted location of the attachment, requiring the user to login to the instance to retrieve the full attachment.

      Suggested Solution

      Allow the option for attachments to be included as an actual e-mail attachment within the e-mail notification so that the attachment can be downloaded directly from the e-mail without having to login to the instance.

      Use Case

      Many Service Desks operate strictly via e-mail with their user base. Requiring the user to login to the instance adds extra steps and therefore making the process inefficient to work with.

        is duplicated by

        Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5250 Non-image attachments in comment notifications redirects to portal login

        • Low - Low priority issues
        • Closed

        Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4488 Clicking on attachments link from JSD notification requires login

        • Low - Low priority issues
        • Closed

        Suggestion - JSDSERVER-1714 Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

        • Closed

        Suggestion - JSDSERVER-3422 As customer , would like to get email notification with images as attachment

        • Closed

        Suggestion - JSDSERVER-3575 Embed non-image attachments files in the notification email.

        • Closed

        Suggestion - JSDSERVER-4086 Add option to send email to customer with attachment as files and not links

        • Closed

        Suggestion - JSDSERVER-4696 Allow Outgoing Mail Add Attachment Rather than Reference Link.

        • Closed

        Suggestion - JSDSERVER-4762 Make option to allow attachments in mails available without login

        • Closed
        relates to

        Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1361 The link to attachments on JIRA Service Desk notification is redirecting to Customer Portal

        • Medium - Medium priority issues
        • Closed

        Suggestion - JSDCLOUD-3371 Allow customers to access attachments without signing into the help centre

        • Closed

        Suggestion - JRASERVER-6207 Include attachments or link to attachments in notification emails

        • Not Being Considered

        JSMDC-4370 Loading...

        links to

        Web Link Internal ticket

        mentioned in

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        (3 is duplicated by, 4 relates to, 1 links to, 12 mentioned in)

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                Unassigned Unassigned
                mgarcia@atlassian.com Marco Garcia (Inactive)
                Votes:
                723 Vote for this issue
                Watchers:
                360 Start watching this issue

                  Created:
                  03/Feb/2016 1:01 AM
                  Updated:
                  18/Jul/2025 2:35 AM
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