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  1. Jira Service Management Data Center
  2. JSDSERVER-6424

Make Queue Count Search individually based on the current queue

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    • Resolution: Unresolved
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      Problem Definition

      Queue Count Search is being performed to all Queues throughout the Project, regardless of which Queue is currently worked on. This leads to noticeable loading time when Queues are using complex JQL.

      Suggested Solution

      Make the Queue Count Search only performed on the current Queue rather than the whole Queues in the project. Perhaps the Queue Count Search for the entire project can only be performed after a set interval or certain specific actions.

      Workaround

      It is possible to disable the Queue Count Search on Project Level or Globally via REST API. However, this will disable the Queue Counter.
      It is suggested to test out the REST API on a testing instance first.
      Global (Entire JIRA instance):

      PUT <contextpath>/rest/servicedeskapi/admin/queues/include-count - true/false body - 200 response (default true)

      Per project:

      PUT <contextpath>/rest/servicedeskapi/admin/queues/<projectkey>/include-count - true/false body - 200 response (default true)

              Unassigned Unassigned
              imazuki Irfan Mazli Mazuki (Inactive)
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                Created:
                Updated: