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  1. Jira Service Management Data Center
  2. JSDSERVER-815

JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Is there a way for customers to add comments via email on their service desk portal tickets? Without giving them the permission to create new issues via email?

      Our customer tickets have certain fields we want to keep required, which prevents us from using the email channel; however we want to give customers the ability to add comments to JIRA service desk notification emails via email. Is this possible?

            [JSDSERVER-815] JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues

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            Labels Original: affects-cloud affects-server New: affects-cloud affects-server ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976461 ]
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            LANDI Global IT added a comment -

            Created:17/Sep/2014 9:15 AM

            and today is 2024 ?

            LANDI Global IT added a comment - Created:17/Sep/2014 9:15 AM and today is 2024 ?
            SET Analytics Bot made changes -
            UIS Original: 7 New: 3

              Unassigned Unassigned
              bbb7d77ad796 Andy Soltani
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