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  1. Jira Service Management Data Center
  2. JSDSERVER-815

JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Is there a way for customers to add comments via email on their service desk portal tickets? Without giving them the permission to create new issues via email?

      Our customer tickets have certain fields we want to keep required, which prevents us from using the email channel; however we want to give customers the ability to add comments to JIRA service desk notification emails via email. Is this possible?

            Unassigned Unassigned
            bbb7d77ad796 Andy Soltani
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