JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update on 01/Dec/2020

      Hi All,

      I've reviewed this ticket and this issue is a candidate for our long-term roadmap. We will not be solving this in the short term due to higher priorities. We will reprioritise this after six months.

      Thanks,

      Jason and the Jira Service Management Team

      Is there a way for customers to add comments via email on their service desk portal tickets? Without giving them the permission to create new issues via email?

      Our customer tickets have certain fields we want to keep required, which prevents us from using the email channel; however we want to give customers the ability to add comments to JIRA service desk notification emails via email. Is this possible?

            Assignee:
            Unassigned
            Reporter:
            Andy Soltani
            Votes:
            92 Vote for this issue
            Watchers:
            70 Start watching this issue

              Created:
              Updated: