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  1. Jira Service Management Cloud
  2. JSDCLOUD-815

JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update on 01/Dec/2020

      Hi All,

      I've reviewed this ticket and this issue is a candidate for our long-term roadmap. We will not be solving this in the short term due to higher priorities. We will reprioritise this after six months.

      Thanks,

      Jason and the Jira Service Management Team

      Is there a way for customers to add comments via email on their service desk portal tickets? Without giving them the permission to create new issues via email?

      Our customer tickets have certain fields we want to keep required, which prevents us from using the email channel; however we want to give customers the ability to add comments to JIRA service desk notification emails via email. Is this possible?

              d7c36792fcf8 Manpreet Singh (Inactive)
              bbb7d77ad796 Andy Soltani
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                Created:
                Updated: