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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Incoming Email - Issue Comments
Labels:

UIS:
9
Support reference count:
14
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Update on 01/Dec/2020

Hi All,

I've reviewed this ticket and this issue is a candidate for our long-term roadmap. We will not be solving this in the short term due to higher priorities. We will reprioritise this after six months.

Thanks,

Jason and the Jira Service Management Team

Is there a way for customers to add comments via email on their service desk portal tickets? Without giving them the permission to create new issues via email?

Our customer tickets have certain fields we want to keep required, which prevents us from using the email channel; however we want to give customers the ability to add comments to JIRA service desk notification emails via email. Is this possible?

Attachments

Issue Links

is related to

JSDSERVER-815 JIRA Service Desk - Email Channel - Ability for customers to add comments via email without creating issues

Gathering Interest

relates to

JSDCLOUD-1380 Create a way to disable comments from email vs creating issues from email and vice versa

Reviewing

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(7 mentioned in)

Activity

People

Assignee:: Manpreet Singh

Reporter:: Andy Soltani

Votes:: 76 Vote for this issue

Watchers:: 58 Start watching this issue

Dates

Created:: 17/Sep/2014 1:15 AM

Updated:: 2 days ago 2:10 AM