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  1. Jira Service Management Cloud
  2. JSDCLOUD-1380

Create a way to disable comments from email vs creating issues from email and vice versa

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In ServiceDesk, if you enable email usage, then both issues from email and comments from email are enabled.

      There's no way to disable one but leave the other one on. It's also not possible to edit permissions, as we know, nor can you edit the existing mail handler.

      Workaround: Set up JSM mail handler to only allow comment on existing issues but prevent creating new issues from emails

              1bbfd485bf63 Ben Costello
              smackie@atlassian.com Shannon S
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                Created:
                Updated: