We love the customer satisfaction module, but I'd like to have a little more control over it as a manager. 

Specifically, I'd like to allow admins to change/remove scores. Why? Because sometimes users get confused and select 1 thinking that's the best or have mouse/Outlook/browser issues that somehow result in a 1 star rating. When I call them to ask them why they rated a member on our team a 1, they say they were happy with the service and meant to give a 5. So I'd like to either just blow away that 1 or be able to edit based on what the user says. For disclosure, you could put any 'edited' scores permanently in a different color - say green stars vs yellow stars on the report page for customer satisfaction. That would keep abuse to a minimum because it would be clear that the score changed. We could use an internal comment to justify the change. Out of fairness to my team, my upper management isn't going to care that an end user made a mistake and gave an individual one star but absolutely will consider that 1 star part of their overall work performance which is a bummer. I want to be able to go to bat for them to manually override a legitimate error if it occurs. This feature, of course, could be disabled in the project settings for those who don't want to allow any modifications.

Thanks for considering!