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  1. Jira Service Management Data Center
  2. JSDSERVER-6945

Drag and drop attachment then "Add to issue only" generates internal comment

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 02 December 2021

      Hi everyone,

      Thank you for your interest in this issue.

      We are moving this request to suggestion, as the behaviour of the attachment feature mentioned here was introduced as a part of us resolving JSDSERVER-6706. We will continue to monitor interest for the desired functionality requested here, and balance its priority against our feature development roadmap.

      To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

      Please watch and vote on this ticket to keep up to date with current progress.

      Kind regards,

      Alex Cooksey
      Jira Service Management, Server & Data Center

      Issue Summary

      Add to issue only generates internal comment with attachment link, behavior changed as of JSDSERVER-6706 fix

      Steps to Reproduce

      1. Login to JIRA Service Desk 4.5.4 as Agent, upload an attachment either via drag and drop
      2. Don't add any comments, just click "Add to issue only" button

      Expected Results

      Attachment is added to issue but no new internal comment is generated.

      Actual Results

      A new internal comment is added with attachment link.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDSERVER-6945] Drag and drop attachment then "Add to issue only" generates internal comment

            Berthold Ladurner added a comment -

            +1

            Berthold Ladurner added a comment - +1

            Alex Cooksey added a comment -
            Atlassian Update – 02 December 2021

            Hi everyone,

            Thank you for your interest in this issue.

            We are moving this request to suggestion, as the behaviour of the attachment feature mentioned here was introduced as a part of us resolving JSDSERVER-6706. We will continue to monitor interest for the desired functionality requested here, and balance its priority against our feature development roadmap.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Please watch and vote on this ticket to keep up to date with current progress.

            Kind regards,

            Alex Cooksey
            Jira Service Management, Server & Data Center

            Alex Cooksey added a comment - Atlassian Update – 02 December 2021 Hi everyone, Thank you for your interest in this issue. We are moving this request to suggestion, as the behaviour of the attachment feature mentioned here was introduced as a part of us resolving JSDSERVER-6706 . We will continue to monitor interest for the desired functionality requested here, and balance its priority against our feature development roadmap. To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Please watch and vote on this ticket to keep up to date with current progress. Kind regards, Alex Cooksey Jira Service Management, Server & Data Center

            Marcelo Ávila de Oliveira added a comment -

            If you want to add an image, as a workaround, you can use More > Attach Screenshot, it just adds the image without generating a comment.

            Marcelo Ávila de Oliveira added a comment - If you want to add an image, as a workaround, you can use More > Attach Screenshot, it just adds the image without generating a comment.

            Phil Evans added a comment -

            Any workarounds? Is it still considered a bug I wonder.

            Phil Evans added a comment - Any workarounds? Is it still considered a bug I wonder.

            Phil Evans added a comment -

            4.13.13 affected

            Phil Evans added a comment - 4.13.13 affected

            Oliver Konrad added a comment -

            Is there a reaction from Atlassian or is it still too early after 11 months?

            By the way, the link to the duplicate does not work

            Oliver Konrad added a comment - Is there a reaction from Atlassian or is it still too early after 11 months? By the way, the link to the duplicate does not work

              agoldthorpe Aidan Goldthorpe
              abeltz Alexander (Inactive)
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              75 Vote for this issue
              Watchers:
              52 Start watching this issue

                Created:
                Updated: