Open issues

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  1. Suggestion
    JSDSERVER-16318Provide the ability to make comments mandatory on Customer Satisfaction surveys
  2. Suggestion
    JSDSERVER-16317Notes enrichment in the Operations/Alerts
  3. Suggestion
    JSDSERVER-4642Ability to add custom field data to a service desk notification template
  4. Suggestion
    JSDSERVER-7653Attribute Calculation
  5. Suggestion
    JSDSERVER-8538Calculated attributes or count function
  6. Suggestion
    JSDSERVER-11766Support pre-flight for CORS for all JSM endpoints
  7. Suggestion
    JSDSERVER-11853Make configurable behaviour of "Reply-To" email header in JSM customer notifications
  8. Suggestion
    JSDSERVER-16314Add a translation feature for notifications when there is content in other languages
  9. Suggestion
    JSDSERVER-16316Assets macro for confluence can not render simple HTML tags
  10. Suggestion
    JSDSERVER-818JSM should send reply or notification when mail handler cannot create or update issue
  11. Suggestion
    JSDSERVER-1616Implement a Live Chat system in Service Desk
  12. Suggestion
    JSDSERVER-4311Allow creation of Customer Portal for Jira Software projects
  13. Suggestion
    JSDSERVER-4328Add fields (view only) in Customer Portal
  14. Suggestion
    JSDSERVER-4698Provide an outgoing email logs
  15. Suggestion
    JSDSERVER-10935Ability to display Insight custom field in Kanban "Issue Detail View"
  16. Suggestion
    JSDSERVER-10940ability to move Insight objects using automation
  17. Suggestion
    JSDSERVER-5617Prevent Project administrators from adding customers
  18. Suggestion
    JSDSERVER-5552As an admin, I would like to restrict agents/admins from creating new customers
  19. Suggestion
    JSDSERVER-5463Prevent Service Desk Agents from Creating New Customers from the Project Page
  20. Suggestion
    JSDSERVER-3118Allow users to configure keyboard shortcut {{CTRL+Enter}}
  21. Suggestion
    JSDSERVER-4340Mails should be removed from mailitemchunk table after being successfully processed
  22. Suggestion
    JSDSERVER-7394Add ability to see more object attributes on customer portal
  23. Suggestion
    JSDSERVER-93Allow editing of fields / details through the service project request (post-creation)
  24. Suggestion
    JSDSERVER-1317Ability to copy request types to another Service Desk.
  25. Suggestion
    JSDSERVER-1627Create ability to customize the Customer Portal URL in Jira ServiceDesk
  26. Suggestion
    JSDSERVER-3499Add ability to set comment via email by agents to Internal Comment
  27. Suggestion
    JSDSERVER-3948Allow Request Participants role / group to be added to Issue Security Schemes and Project Permissions
  28. Suggestion
    JSDSERVER-4436Attachments/Screenshots in the description from the Customer Portal
  29. Suggestion
    JSDSERVER-4570Send Notifications to Service Desk Organization Members By Default
  30. Suggestion
    JSDSERVER-4591Ability to disable/enable the 'Share with customer' button
  31. Suggestion
    JSDSERVER-4782Add more variables in Customer notifications
  32. Suggestion
    JSDSERVER-4922Allow JSM to make comment required on transition in Customer Portal
  33. Suggestion
    JSDSERVER-5812Add custom fields to variables list in Canned Responses
  34. Suggestion
    JSDSERVER-7097'Group' custom field type can't be added to a request type
  35. Suggestion
    JSDSERVER-8061Have the Tree View available in the Graph for Object in the Confluence Macro
  36. Suggestion
    JSDSERVER-13977Ability to create Kanban Board for Service Management
  37. Suggestion
    JSDSERVER-14090Office 365 using the Microsoft Graph API doesn't support GCC customers
  38. Suggestion
    JSDSERVER-16299Remove the "View article in new window" from the KB View in Customer Portal
  39. Suggestion
    JSDSERVER-433Auto-refresh and/or warn user if the ticket has changed
  40. Suggestion
    JSDSERVER-15491Add the ability to display custom fields and other system field to the request page
  41. Suggestion
    JSDSERVER-1386Customize Customer invitation e-mail and welcome email
  42. Suggestion
    JSDSERVER-3371Provide configurable option to include attachments in Service project e-mail notifications
  43. Suggestion
    JSDSERVER-3746Create linked issue in another Jira instance and automated notifications
  44. Suggestion
    JSDSERVER-4102As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers
  45. Suggestion
    JSDSERVER-4417Add email domain to Customer Organisation
  46. Suggestion
    JSDSERVER-4636View linked issue in the Customer Portal
  47. Suggestion
    JSDSERVER-5950Expose Customer Satisfaction survey API
  48. Suggestion
    JSDSERVER-7195Option to change default comments to "Comment Internally"
  49. Suggestion
    JSDSERVER-8471Make the Satisfaction Comment field available in Issue Navigator
  50. Suggestion
    JSDSERVER-8650Introduce dedicated backup / restore functionality for Insight
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  1. Jira Service Management Data Center
  2. JSDSERVER-16318

Provide the ability to make comments mandatory on Customer Satisfaction surveys

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently the customer satisfaction survey is sent by email, the customers click on the rate and they are redirected for the Customer Portal with a confirmation page and an optional comment.

      We would like to make the comment mandatory, specially when giving a low rate on the survey.

          Form Name

            Security Metrics Bot made changes -
            Labels New: ril
            Security Metrics Bot made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 1040589 ]
            Mikaela Teixeira made changes -
            Component/s Original: Customer Satisfaction (CSAT) [ 46716 ]
            Component/s New: Customer Satisfaction (CSAT) [ 42596 ]
            Key Original: JSDCLOUD-17199 New: JSDSERVER-16318
            Project Original: Jira Service Management Cloud [ 18512 ] New: Jira Service Management Data Center [ 15611 ]
            Mikaela Teixeira created issue -

              Unassigned Unassigned
              a0a054388f60 Mikaela Teixeira
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                Created:
                Updated: