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  1. Suggestion
    JSDCLOUD-14987Prevent automatic unsubscribe due to email security scanner link clicks
  2. Suggestion
    JSDCLOUD-15021Allow to filter out email requests if the incoming email address is CC'd
  3. Suggestion
    JSDCLOUD-10058Ability to configure the default behavior for Show/Hide details on portal and agent view
  4. Suggestion
    JSDCLOUD-13038Restrict Request participants to the requester JSM organization
  5. Suggestion
    JSDCLOUD-10768Ability to do historical AQL search in JSM Assets
  6. Suggestion
    JSDCLOUD-16618Add the ability to disable banner ad
  7. Suggestion
    JSDCLOUD-12314Forms: Ability to Add field Paragraph (Plain text) on new forms
  8. Suggestion
    JSDCLOUD-14751Ability to subscribe to on-call schedule calendar in JSM Operations
  9. Suggestion
    JSDCLOUD-2323Send full request via mail notification
  10. Suggestion
    JSDCLOUD-3690Allow customization of customer portal to be able to include more rows
  11. Suggestion
    JSDCLOUD-7842Add the ability to resize queue columns
  12. Suggestion
    JSDCLOUD-10435Jira issues linked to a Service via the Affected Services field should appear as a connected Jira issue in Assets
  13. Suggestion
    JSDCLOUD-13241Multiple Identity provider (IDP) support for JSM portal only customers
  14. Suggestion
    JSDCLOUD-13260Allow Administrators to configure Request type visibility/accessibility based upon "Role"/Issue Permissions
  15. Suggestion
    JSDCLOUD-14492Ability to trigger automation after each approver has approved when they have multiple approvers for same status.
  16. Suggestion
    JSDCLOUD-15048Opsgenie Teams are not merged post consolidation
  17. Suggestion
    JSDCLOUD-15341Hidden portal showing within Customer Portal search
  18. Suggestion
    JSDCLOUD-17167Add ability to restrict Request Types based on Assets field
  19. Suggestion
    JSDCLOUD-6307Separate access control for the portal vs email submission
  20. Suggestion
    JSDCLOUD-12012Forms layout: Possibility to move the "forms box" in the issue view of a ticket to show in another way
  21. Suggestion
    JSDCLOUD-14656Create an option to disable the customer notification for specific transition only.
  22. Suggestion
    JSDCLOUD-15140Ability to have multiple help centers in Standard Plan
  23. Suggestion
    JSDCLOUD-15160Give error context when JSM Chat/Virtual Agent fails instead of just a trace ID
  24. Suggestion
    JSDCLOUD-16523Allow adding custom fields created from Forge apps to be added to the Customer Portal
  25. Suggestion
    JSDCLOUD-16658Ability to alter the internal comment visibility through Automation rule or REST API
  26. Suggestion
    JSDCLOUD-17173JSM Portal - Add a "Detail View" for the "Requests List View" for a better customer experience.
  27. Suggestion
    JSDCLOUD-17177Support MS Teams / Slack Integrations in the Get Integration API
  28. Suggestion
    JSDCLOUD-17179Export Forms with Attachments as PDF, only ID of attachment in the PDF
  29. Suggestion
    JSDCLOUD-10750Portal Group Permissions to configure visibility to users
  30. Suggestion
    JSDCLOUD-3355Ability for customers to create and save a custom filters in the Customer Portal
  31. Suggestion
    JSDCLOUD-4309Allow automation rule action 'Send email' to send emails to other email addresses
  32. Suggestion
    JSDCLOUD-5974Browse request type functionality for JSD widget
  33. Suggestion
    JSDCLOUD-10031Ability to add custom fields to "Requests"
  34. Suggestion
    JSDCLOUD-10894Forms: Support linking Data connection field to a Jira field
  35. Suggestion
    JSDCLOUD-10967Forms: Allow multiple forms for a single request type in the customer portal
  36. Suggestion
    JSDCLOUD-12956Add custom fields to variables list in Canned Responses
  37. Suggestion
    JSDCLOUD-13422Ability to use Assets custom field for non login or login free customer portal
  38. Suggestion
    JSDCLOUD-16310"update Incident" pop up must not be displayed for agent users.
  39. Suggestion
    JSDCLOUD-4532Provide a field displaying users that have approved, declined or still a pending action for a request requiring approval
  40. Suggestion
    JSDCLOUD-9722JIRA customer notifications language based on Request language
  41. Suggestion
    JSDCLOUD-9763As a customer, I want to use the Customer Portal on a native mobile app
  42. Suggestion
    JSDCLOUD-9793Show fields in a tab as per screen configuration
  43. Suggestion
    JSDCLOUD-9892Allow to use user "Full Name" when import user attribute in Insight
  44. Suggestion
    JSDCLOUD-10337Ability to copy attachments to Object via Automation
  45. Suggestion
    JSDCLOUD-10711Form Field: Paragraph - support multiline and rich default response
  46. Suggestion
    JSDCLOUD-10969Ability to Import JSM Forms
  47. Suggestion
    JSDCLOUD-11729Ability to pin custom fields of type Insight(Assets) objects to views
  48. Suggestion
    JSDCLOUD-12802Ability to create custom variables for use in Canned responses.
  49. Suggestion
    JSDCLOUD-15154Assets for JSM Trigger: Provide a more specific Object Updated Trigger mimicking the Field Changed Trigger.
  50. Suggestion
    JSDCLOUD-16049Ability to associate Customer Request Types with specific Help Centers and control access for internal and external users
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  1. Jira Service Management Cloud
  2. JSDCLOUD-10711

Form Field: Paragraph - support multiline and rich default response

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Forms - Builder
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    • 378
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Allow for a default answer to contain a multiple line and rich text formatted response.

      This can be used to guide people on how to structure their answer.

        was cloned as

        Suggestion - FORMDC-42 Form Field: Paragraph - support multiline and rich default response

        • Gathering Interest
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              SET Analytics Bot made changes - 3 days ago
              UIS Original: 401 New: 378
              SET Analytics Bot made changes - 4 days ago
              UIS Original: 422 New: 401
              SET Analytics Bot made changes - 5 days ago
              UIS Original: 443 New: 422
              SET Analytics Bot made changes - 1 week ago
              UIS Original: 444 New: 443
              SET Analytics Bot made changes - 05/Jul/2025 2:38 AM
              UIS Original: 445 New: 444
              SET Analytics Bot made changes - 04/Jul/2025 2:39 AM
              UIS Original: 466 New: 445
              SET Analytics Bot made changes - 03/Jul/2025 2:36 AM
              UIS Original: 471 New: 466
              SET Analytics Bot made changes - 02/Jul/2025 2:35 AM
              UIS Original: 472 New: 471
              SET Analytics Bot made changes - 01/Jul/2025 2:36 AM
              UIS Original: 471 New: 472
              SET Analytics Bot made changes - 30/Jun/2025 2:22 AM
              UIS Original: 467 New: 471

                96677a1d9b4c Sam Knight
                3594564a659e Simon Herd (Inactive)
                Votes:
                158 Vote for this issue
                Watchers:
                86 Start watching this issue

                  Created:
                  21/Dec/2021 6:27 AM
                  Updated:
                  3 days ago 2:26 AM
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