Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9793

Show fields in a tab as per screen configuration

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • Issue View
    • None
    • 61
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem description

      When a field added in tab from screen configuration, and at the same it's added in "Request Form", then this field won't be shown in the tab as configured. Here are the steps:

      1. In screen configuration, add a new tab (let's name it with "Bear") and add a field (let's call it "Test")
      2. In project settings > Request type > Add "Test" CF under Request Form so that it displays in Portal
      3. Create a new issue from portal and fill up "Test" CF
      4. Back to Agent view, you notice that "Test" CF isn't shown under "Bear" tab, but it's in "General"/ main tab

      Suggested resolution

      Show the field in a tab as per screen configuration (regardless if it's added in Request form)

      Attachments

        Issue Links

          Activity

            People

              3594564a659e Simon Herd (Inactive)
              rsaputra Adven
              Votes:
              88 Vote for this issue
              Watchers:
              46 Start watching this issue

              Dates

                Created:
                Updated: