Fields in the tabs gets moved in the General tab

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    • 36
    • Severity 3 - Minor
    • 126

      Issue Summary

      when we configure multiple Tabs in the issue screen, and in the request type if we configure those fields and when we create a request, all the fields get displayed only in the general tab but not it the actual tab.

      Steps to Reproduce

      1. configure multiple Tabs and fields in the issue screen
      2. Configure the same in request types
      3. create a request

      Expected Results

      All the values in the fields should be displayed in respective tabs.

      Actual Results

      All values in the field gets displayed in the General Tab

      Workaround

      Option 1

      1. Re-create the affected request type/s (Do not duplicate, re-create).
      2. Use the bulk edit function to migrate any existing issues to the newly created request type/s.
      3. Re-assign any forms (If any) to the new request type/s.
      4. Delete affected request type/s
      5. Re-configure the new request type/s with the desired field configuration/layout.

      Option 2

      You can use Forms in your project and link it to the request type. This will essentially replace the request form of the request type. The fields used in the form can be linked to their corresponding Jira fields and the tab configurations in the agent view will be intact.

            Assignee:
            Sam Knight
            Reporter:
            Shamanth Holla (Inactive)
            Votes:
            79 Vote for this issue
            Watchers:
            68 Start watching this issue

              Created:
              Updated:
              Resolved: