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  1. Jira Service Management Cloud
  2. JSDCLOUD-11005

Fields in the tabs gets moved in the General tab

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    Description

      Issue Summary

      when we configure multiple Tabs in the issue screen, and in the request type if we configure those fields and when we create a request, all the fields get displayed only in the general tab but not it the actual tab.

      Steps to Reproduce

      1. configure multiple Tabs and fields in the issue screen
      2. Configure the same in request types
      3. create a request

      Expected Results

      All the values in the fields should be displayed in respective tabs.

      Actual Results

      All values in the field gets displayed in the General Tab

      Workaround

      1. Re-create the affected request type/s (Do not duplicate, re-create).
      2. Use the bulk edit function to migrate any existing issues to the newly created request type/s.
      3. Re-assign any forms (If any) to the new request type/s.
      4. Delete affected request type/s
      5. Re-configure the new request type/s with the desired field configuration/layout.

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              rcrossman@atlassian.com Rachel Crossman
              8ee2d1e0f6b6 Shamanth Holla
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              52 Start watching this issue

              Dates

                Created:
                Updated: