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  1. Jira Service Management Cloud
  2. JSDCLOUD-3355

Ability for customers to create and save a custom filters in the Customer Portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      The new feature of https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page allow customers a more define search. However, a user will have to perform a search for every different ticket the customer wants to find. This would be tedious if

      • It is common to raise a lot of issues (around 10 per day)
      • Involved in many different Service Desk projects

      Suggestion

      Allow customers to save their search

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDCLOUD-3424 Add the ability to search for other fields on Customer Portal

          • Future Consideration
          is related to

          Suggestion - JSDSERVER-3355 Ability for customers to create and save a custom filters in the Customer Portal

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              26 Vote for this issue
              Watchers:
              18 Start watching this issue

              Dates

                Created:
                Updated: