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  1. Jira Service Management Cloud
  2. JSDCLOUD-3355

Ability for customers to create and save a custom filters in the Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      The new feature of https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page allow customers a more define search. However, a user will have to perform a search for every different ticket the customer wants to find. This would be tedious if

      • It is common to raise a lot of issues (around 10 per day)
      • Involved in many different Service Desk projects

      Suggestion

      Allow customers to save their search

              Unassigned Unassigned
              ywoo Yit Wei
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                Created:
                Updated: