Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3355

Ability for customers to create and save a custom filters in the Customer Portal

    XMLWordPrintable

Details

    • 0
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      The new feature of https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page allow customers a more define search. However, a user will have to perform a search for every different ticket the customer wants to find. This would be tedious if

      • It is common to raise a lot of issues (around 10 per day)
      • Involved in many different Service Desk projects

      Suggestion

      Allow customers to save their search

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDSERVER-3424 Add the ability to search for other fields on Customer Portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-3355 Ability for customers to create and save a custom filters in the Customer Portal

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              20 Vote for this issue
              Watchers:
              16 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync