Issue Summary

Create an option to disable the customer notification for specific transitions only.

Steps to Reproduce

When an admin stops the Notification rule for "Customer-visible status changed", it stops notification of all the Status changes visible on the portal.

Expected Results

The admin should be able to configure customer notification in such a way that he/she should be able to Enable/Disable notification for a specific Status change.

Actual Results

When an admin stops the Notification rule for "Customer-visible status changed", it stops notification of all the Status changes visible on the portal.

Workaround

Refer to below article.

https://confluence.atlassian.com/jirakb/how-to-disable-customer-notifications-for-a-specific-transition-1251411613.html