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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Request type - Single request type configuration
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0
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3
Issue Summary
Custom fields created from Forge applications cannot be added directly to the Customer Portal. However, they are available for use in the Agent view.
Steps to Reproduce
- Create a custom field using a Forge app
- Try adding the custom field to the Request Type configuration
- Notice that the field is only available in the Agent view, and not in the Customer Portal
Suggestion
Allow adding custom fields created from Forge apps to be added to the Customer Portal
Workaround
Currently, there are no workarounds for this behavior