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  1. Jira Service Management Cloud
  2. JSDCLOUD-4309

Allow automation rule action 'Send email' to send emails to other email addresses

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk only allows to set up this action to send an email to the Reporter of the ticket or Customers involved in the issue

      Suggested Solution

      In some cases you would like to send an email to other email addresses that not belong to this group. This would provide more flexibility to the automation rules.

              a620038e6229 Jehan Gonsalkorale
              malonso@atlassian.com Miguel Alonso
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                Created:
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