Allow automation rule action 'Send email' to send emails to other email addresses

XMLWordPrintable

    • 26
    • 60

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk only allows to set up this action to send an email to the Reporter of the ticket or Customers involved in the issue

      Suggested Solution

      In some cases you would like to send an email to other email addresses that not belong to this group. This would provide more flexibility to the automation rules.

              Assignee:
              Jehan Gonsalkorale
              Reporter:
              Miguel Alonso
              Votes:
              140 Vote for this issue
              Watchers:
              98 Start watching this issue

                Created:
                Updated: